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3:52PM November 11, 2018

Gabriel Rios
Will Holston Connect be available down in Mooresburg?


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2:34PM November 06, 2018

Roy & Susan Bradley
I went ahead and signed up, even though no idea of when it would happen. When I looked at the products you offer there was internet and phone. Is TV not included? My husband is very old school and don't know about "streaming" and all that and my knowledge is very limited. We have a very high bill each month to be able to get TV so I was wondering.


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7:10AM November 08, 2018

HolstonConnect Admin
Thanks for checking in with us at HolstonConnect. Our television packages are still being negotiated with channel providers, but HolstonConnect hopes to have those available to members very soon as well.

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10:13PM November 02, 2018

Lora Sandidge
Is this going to be available in the Beech Creek area in the near future? Currently, it is not in the green or tan areas.


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7:18AM November 08, 2018

HolstonConnect Admin
The intention is to build Fiber to ALL of the Holston Electric Cooperative service territory within the next three years. Specific sections and roads outside Phase 1 have been grouped into 3 additional phases. At this time, there is not a definitive order determined for construction progress for those 3 additional phases. The order will likely be based upon the suggestion of outside Engineers who provide guidance during projects of this magnitude. However, we have contractors working nonstop to build the infrastructure to our members as quickly and safely as possible.

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3:28PM October 31, 2018

PETER TOROK
The zones map shows a central green area and then tan colored areas. Are these zones 1a and 1b, respectively? They are running cable along our road right now. Can you give an estimate of how soon we can expect to get connected? Besides the monthly service fee, is there a separate charge for installation? We have a long gravel driveway - about 1000 feet from the road. Thanks for making fiberoptic rural broadband internet a reality!


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10:29AM November 02, 2018

HolstonConnect Admin
You are correct! The Green Areas are included in Zone 1a, where construction is primarily complete, and the Orange (aka Tan) areas are Zones 1b and 1c, where construction is actively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes. Based upon your electric account location, it appears you reside in a Zone that is presently under construction and should have service availability in just a few short months! The installation charge is waived for those who maintain 12 consecutive months of service with HolstonConnect. Presently, we do not charge "Aid to Construction" for additional footage to run fiber-to-the-home for new customers either.

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12:02PM October 31, 2018

JOHNNY SAMSEL
What do the different zone colors represent?


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10:31AM November 02, 2018

HolstonConnect Admin
The Green Areas are included in Zone 1a, where construction is primarily complete and service should be available within a few weeks. Orange areas (may appear tan on some monitors) are Zones 1b and 1c, where construction is actively and aggressively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes. Be sure to check back often, as we will continue to add additional construction areas frequently.

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12:09PM October 30, 2018

Raymond Hice
How do we find out what zone we are in?


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4:16PM October 30, 2018

HolstonConnect Admin
Mr. Hice, Thank you for contacting HolstonConnect. Only Zones 1a, 1b, and 1c of Phase 1 have been loaded into the mapping system as they are presently under construction. By selecting the "Zones" tab at the top of the page, you can view the areas presently in Phase 1

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7:04PM October 18, 2018

Mark Fitchett
Any idea yet of end user equipment (modem/router) cost? Does Holston have a preferred unit?


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4:07PM October 30, 2018

HolstonConnect Admin
HolstonConnect offers Whole-Home Managed Wi-Fi for $10.95 per month with Comtrend Ethernet 400mW Routers. These wireless routers avoid long buffer times and take advantage of the latest high-bandwith applications and services such as streaming of HD and UHD IPTV, home-automation, and online gaming. Our Whole-Home Wi-Fi solution allows for remote management to easily fix wireless issues, resulting in fewer Service Call Fees to our customers.

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10:39PM October 01, 2018

Tammy Thompson
I have lived here 19 years and can't get DSL or Comcast, only internet/cable service available is Dish or DirectTv. My daughter starts high school next year (lap tops assigned to each student) I sure hope internet is available by then. Now it's a drive into town to find WI FI to complete school projects.


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1:59PM September 14, 2018

Michael Mcpeek
I'm on choptack Rd in rogersville tn on the hwy 66 side and only can get satellite WiFi which won't let my great nephew play his game online with our tremendous lag, no cable service or broadband service is available out here on my end of choptack Rd. Is there anyway possible to know when Holston Connect will be available in this area? Thank you for your time and consideration in this matter! Sincerely, Michael Mcpeek


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8:30PM September 11, 2018

Tim Lipe
I have lived in Whispering Oaks subdivision in Surgoinsville for the past 15 years. It is a subdivision of at least 40 houses and the only internet available is at a speed of 1.5 mbps. I'm very glad that you all are going to start offering these services but as most other commenters are saying it would have been nice to start in the areas of need first. As an employee of TVA, I certainly understand how grids work and know that you have to start in the middle and work out from there. These days the internet is not just a luxury, it is a necessity. My wife has to do so many continuing education hours as part of her job and it is a struggle to get these done with internet that is basically dial up. Again, thanks for the service and hopefully some of this can get expedited to get these services out to those who are in need the most.


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11:31AM September 02, 2018

Christina Mikesell
I live in Christian Bend area and use ATT for phone service and ATT mobile hotspot for internet and Dish Network for TV. These are very expensive and have limited affordable access. I am eagerly and somewhat patiently awaiting this service. In the next 3 yrs I will have paid close (or perhaps more if they keep increasing their rates) to $10,000 for these services. I am happy that you saw the and are working for us on this. THANKS!!!!!!


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12:13PM August 31, 2018

Trey Murrell
When will construction begin on the western end of Hawkins County? Lakeview/Alumwell/Mooresburg area?


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1:52PM September 04, 2018

HolstonConnect Admin
As construction continues, additional zones will be announced on this site as soon as the information becomes available. With HolstonConnect contractors working diligently on construction, we hope to provide services as soon as possible to all of our members. Please check back often for updates.

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7:16PM August 28, 2018

carlos de souza
Interested when service will be provided off 70 and Hickory Cove north of 11. Currently no service provided by any company.


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3:59PM August 29, 2018

HolstonConnect Admin
There is a lot of energy and excitement at our offices. Every day contractor trucks roll into our facilities to load materials and head out for a long and hard day of construction, and our contractors have already accomplished an amazing amount of work. Just like yourself, members throughout our service area are anxiously awaiting availability where there is limited or no service available. HolstonConnect is attentively aware of our members' needs. That is why we have every crew working to construct our fiber-based advanced communication lines as quickly and efficiently as possible. Unfortunately, we do not know exactly how long it will take to build the entire project. However, the good news is that our construction is advancing rather quickly. We encourage you to check the site often to see our updates.

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7:33PM August 27, 2018

John Parsons
I have read that you are starting South of Rogersville and South of Surgoinsville. However, when checking status of my address, which is south of both. On Butcher's Valley we have ZERO internet available, I would gladly pay for the "crappy" dsl someone said they have. Like another cooperative member wrote, we rural people are in need of any internet.


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3:49PM August 29, 2018

HolstonConnect Admin
Mr. Parsons, HolstonConnect certainly understands your need for services in rural areas. When building a fiber infrastructure, a Network Operations Center (the brain) is housed at the main facility. In this case, the Network Operations Center is located in Rogersville at our main office, and the system has to be built outward like the nerves from the brain to the fingers and toes in a person. Unfortunately, it takes the longer for a sensation to reach a person's toes than it does their neck traveling along the nerves. Our rural residents are the most in need of these services, and we ask for your patience as we continue with construction. HolstonConnect is hard at work and has many contractors on site assisting. Our entire service territory, even our toes, will have services made available as we progress. When electricity was being installed in the 1940's, homes anxiously awaited line construction by Holston Electric Cooperative, but fortunately, our members won't have to wait nearly as long for these services. We encourage you to check back routinely for update. By clicking the Zones tab at the top of the page, the areas in green indicate the first zones in phase 1 already under construction. Additional zones will be added shortly, and thank you for your interest in our new services.

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5:47PM August 27, 2018

Robert Brasington
In a comment you mentioned that are area our size usually takes about three years. Are you saying that we will have the HolstonConnect service by 2021?


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2:30PM August 29, 2018

HolstonConnect Admin
Mr. Brasington, HolstonConnect has contractors constructing services diligently throughout the region under the watchful eye of our broadband plant manager. You will continue to see these contractors, and others as they become available from other job locations, while we expand our zones of construction. Our intent is to build the infrastructure as quickly, safely and efficiently as possible to our entire service territory. HolstonConnect is running as hard as we can at full-speed-ahead to get you the services you need and deserve.

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7:59PM July 26, 2018

Melissa Thompson
Is there anything Holston members can do to help with the construction timeline? Is there a way to have local businesses or tradesmen assist? Are there any specific politicians we may contact to request more financial assistance with the project?


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2:23PM August 29, 2018

HolstonConnect Admin
Thank you for supporting HolstonConnect, and there is actually a way members, businesses and those within our community can assist. Many grant opportunities are weighted, and one portion of the score is based upon community support and need. Members can submit letters to HolstonConnect at PO Box 190, Rogersville, TN 37857 explaining how advanced communication services such as high-speed internet would improve quality of life, education, access to medicine, economics of the region, job training, etc. These letters can then be used as evidence when we submit grant applications explaining the need for the services in our rural area. Thank you again for your support.

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8:06PM July 09, 2018

Bill Dietz
Is there a timeline for Hwy 70 South, Charter wont even come look at my property even though they serve my neighbor directly behind me, with a clear path to run a cable. Very poor customer service on there part


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10:40AM July 16, 2018

HolstonConnect Admin
As construction continues, additional zones will be announced on this site in Phase 1, then Phase 2. An entire service territory the size of Holston Electric Cooperative's typically takes around 3 years to complete. However, HolstonConnect has contractors working diligently on construction. We hope to provide ALL our members with our advanced services as soon as possible.

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4:32PM July 09, 2018

Anthony Bormes
It's really disappointing to see that the initial phase of implementing the new infrastructure is inside the city limits of Rogersville. The city limits already has high speed internet options available . The rural areas do not have any high speed internet options. Our families and school children have been put at a educational disadvantage due to lack of internet access. You people really need to look at the list of supporters already signed up. You will be able to see the common theme real quick ... Remote, Remote, Remote! It would seem to me, you would be working towards servicing the people that actually want your service and are ready to sign up. All the media I have read about Holston Connect mentioned how they were going to bring internet to the rural areas. The areas with limited or no high speed internet available. To see you map of the initial stages of implementing service without rural areas being considered at this time is a huge disappointment. I hope other remote members in these areas join me to express their dissatisfaction for the implementation of Holston Connect.


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10:36AM July 16, 2018

HolstonConnect Admin
HolstonConnect understands your concerns. However, construction must begin adjacent to our Network Operations Center located in our Rogersville branch of Holston Electric Cooperative. Think of it as throwing a stone into the middle of the pond. The ripples will continue outward until they reach the final shore, or the last mile of our service territory. Just as other utilities, including electricity, water and natural gas lines, begin in a single location and branch out to contiguous areas, HolstonConnect will be announcing additional zones in Phase 1 as construction continues to build outward to our rural and remote members.

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8:36AM July 02, 2018

Lee Umberger
What is the plan for Cloud Creek Road area??? We can only get AT&T DSL which is poor at best. Seeing that you are in more populated areas. Are more rural areas going to get this?


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12:48PM November 05, 2018

Lee Umberger
Do we have an ETA on when this will be available in our area. AT&T has become so unreliable we are ready to drop now. We are looking toward Satellite internet for service and is a 2 year commitment. Is it safe to say you wont be in the area in that time frame?

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10:29AM July 16, 2018

HolstonConnect Admin
HolstonConnect will provide advanced communication services, including Television, Internet, and Telphone, to ALL of the Holston Electric Cooperative service territory. We ask for your patience as fiber construction continues to progress to neighboring zones.