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10:50PM July 07, 2020

Jonathan Lawson
When will service be available for the new Salem/sandy valley areas?


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8:14AM July 08, 2020

HolstonConnect Admin
Based upon your address, service availability is estimated for Late Fall 2021.

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11:16AM July 02, 2020

Cody Phillips
When will service be ready at 662 bulls gap saint Clair rd?


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8:17AM July 07, 2020

HolstonConnect Admin
Based upon your address, you are estimated to have service available in late FAll of 2020.

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1:32PM June 28, 2020

Matthew Marcum
RVE03-80 Is my section. Is there any idea when it will be ready for me? I see the blue zone so close yet so far away. I can't thank you guys enough for doing this for us.


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8:00AM June 29, 2020

HolstonConnect Admin
We are so excited to welcome your community to our service territory. Based upon your address, you are scheduled to have service availability in the late Fall of 2020.

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5:07PM June 24, 2020

Buddy Davidson
When will it be available on Wolfe Branch Rd , Bulls Gap?


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7:24AM June 25, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available by this Early this Winter.

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8:45PM June 22, 2020

Genia Jones
When is the expected date for 212 River Road in Church Hill?


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7:22AM June 25, 2020

HolstonConnect Admin
Your address is located within Phase IV. Your estimated service availability is Summer 2021.

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3:26AM June 18, 2020

Michelle Dean
When will service be available on poor valley rd, Rogersville, TN 37857?


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7:46AM June 25, 2020

HolstonConnect Admin
Based upon your address, you are scheduled to have service availability in Fall of 2021.

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10:27PM June 17, 2020

Chris Anderson
Is there any update on when service will be available for the bent creek area?


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7:24AM June 25, 2020

HolstonConnect Admin
We have an approved construction plan to cross the interstate this Sunday. After the crossing, remaining fiber service lines will be built out as quickly as possible. We hope to have a further update for you in the VERY near future.

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3:42PM June 17, 2020

Randal Ratliff
I am showing in the orange area on the map, RVEO3-67, is this late Fall when it's completed?


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7:44AM June 25, 2020

HolstonConnect Admin
Yes, you are scheduled to have service availability Late Fall of 2020.

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2:04PM June 16, 2020

Sandy Smith
I called the office to get details on the equipment that will be provided in the home for the high speed internet. They told me to google ADTRAN ONT. I did and can only assume that you are providing a single family unit ONT. There are 7. Which model is Holston providing? Thank you.


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7:56AM June 17, 2020

HolstonConnect Admin
Sandy, HolstonConnect utilizes an Adtran 400 series ONT. More information can be located on the 400 series at the following web address: https://portal.adtran.com/web/page/portal/Adtran/product/1287787F1

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10:58PM June 13, 2020

Debbie Mardis
Would like to know when service might be expected on Beth Carr Rd in White Pine? Thank you.


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9:11AM June 17, 2020

HolstonConnect Admin
We have applied for additional Interstate Crossings with the Tennessee Department of Transportation, and have not received a scheduled date. Crossings can only occur on Sundays which do not fall in conjunction with a holiday. We hope to know more soon.

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9:51PM June 13, 2020

Angela Hoover
Hello! We are wondering when service will be ready for 8098 Whetsel Rd in Whitesburg. Thank you!


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9:10AM June 17, 2020

HolstonConnect Admin
Thank you for contacting HolstonConnect. Your address is located in Phase III, with estimated service availability in early year 2021.

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11:56AM June 12, 2020

Jose Jones
We are located on walnut bend in whitesburg. I cannot tell which zone we are in if we are even in one? Can you please advise?


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10:52AM June 16, 2020

HolstonConnect Admin
Great News! Construction for main lines in your area has already began, and based upon your address, service is estimated to be available in Late Fall 2020.

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5:29PM June 06, 2020

RAYMOND TYRELL JR
I can look out my front window and see the cable hanging from the electric lines so do you have any idea when they will hook them to our house? Our satellite service gets lower by the day and now Verizon's phone service is sporadic at best so we really need this.


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1:31PM June 08, 2020

HolstonConnect Admin
Based upon your address, you are presently located in the Goshen Valley/Phase 4 area. Your estimated service availability is Summer of 2021 at this time.

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3:46AM June 05, 2020

Ronnie Cox
Finally we have Holston internet! I love it! Thank you!


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1:29PM June 08, 2020

HolstonConnect Admin
That is wonderful. We are so glad you are enjoying your new service.

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1:56PM May 31, 2020

Rachel Carmack
I see that my address has been moved to the Persia area instead of the Bulls Gap area where i was originally supposed to have possible service in the fall of 2020. I live at 126 Old Highway Rd....is the fall service date still in affect or has it been moved to Winter 2020 and if so why?


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11:09AM June 01, 2020

HolstonConnect Admin
Rachel - Phase III (known as the Persia Area) includes Bulls Gap, St. Clair and Persia. The areas of Bulls Gap shall be the first completed, with an estimated service availability date of Fall 2020. It is our hope that Phase III, in its entirety, will be completed with service available by the first of 2021.

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10:49AM May 30, 2020

Lee Race
When is the estimated date for service at 149 Elizabeth dr in whitesburg?


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8:40AM June 01, 2020

HolstonConnect Admin
Thank you for contacting HolstonConnect. Based upon your address, your estimated service availability date is late Fall of 2020.

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7:31PM May 29, 2020

George Larsen
When can we expect service on Heck Hollow Rd?


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8:40AM June 01, 2020

HolstonConnect Admin
Thank you for contacting HolstonConnect. Based upon your address, your estimated service availability date is Winter of 2020.

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9:29AM May 28, 2020

Chris Anderson
What is the estimated date of service for zone SPNE01-113


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10:58AM June 01, 2020

HolstonConnect Admin
Great News! Your area is presently under construction and will be the next area to made active once it is completed.

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10:01PM May 27, 2020

Debbie Mardis
Was wondering if you might know about when the internet would be at Beth Carr Rd. Thank you.


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6:10PM May 22, 2020

RICHARD COPELAND
What is the estimated service date for Jim Town Road?


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4:17PM May 26, 2020

HolstonConnect Admin
Due to the required underground service on Jim Town Road, we anticipate estimated service availability to be sometime between June 8th and June 15th.

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9:43AM May 22, 2020

Robert McMinn
DO you have ETA of the connection over the interstate so we can have service on Leepers Ferry Rd.?


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3:50PM May 26, 2020

HolstonConnect Admin
Great News. Your address is now available for service. Call us today at (423) 272-1001 to discuss installation.

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7:16PM May 19, 2020

Lester Robinette
When will I have service on Goshen Valley Rd near Bureum Rd?


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3:51PM May 26, 2020

HolstonConnect Admin
Based upon your address, service availability is estimated to be Summer 2021.

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7:40PM May 15, 2020

Crystal Large
When will service be available on South Fork Branch Rd in Rogersville


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7:51AM May 18, 2020

HolstonConnect Admin
Based upon your address, service availability is estimated to be late Winter 2020.

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4:25PM May 15, 2020

Deborah Lee
Has crews started back on running the fiber across the interstate?


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10:52AM May 18, 2020

HolstonConnect Admin
Two of the fiber lines have been installed crossing the interstate. Construction continues with the others, and splicing remains to be completed, but yes, they are working diligently to get service out to you.

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7:47PM May 14, 2020

James Manis
Estimated service date update for: 235 Sulphur Springs Rd Rogersville, TN 37857


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7:51AM May 18, 2020

HolstonConnect Admin
Based upon your address, service availability is estimated to be Fall of 2021.

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6:36PM May 14, 2020

Jessica Mckinney
When will service be available for due rd in church hill


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7:52AM May 18, 2020

HolstonConnect Admin
Based upon your address, service availability is estimated to be Summer of 2021.

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10:12PM May 11, 2020

Kristen Richards
Any idea on when Long Town Road in Bulls Gap will be available for Holston Connect?


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11:46AM May 14, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available in the late fall of 2020.

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6:14PM May 11, 2020

Joan Adams
When will hugh price rd in Whitesburg be able to get service


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11:48AM May 14, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available in the late fall of 2020.

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1:53AM May 09, 2020

James Manis
I was wondering what the estimated service date is for 315 Sulphur Springs Rd, Rogersville TN Thanks for all your hard work!


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11:46AM May 14, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available in the late fall of 2020.

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11:14AM May 06, 2020

George Shirer
When will availability for Jim Town Road in the Potato Hill area be? I've noticed on the map it is highlighted in a different color than the rest of JTR.


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1:18PM May 06, 2020

HolstonConnect Admin
Mr. Shirer, the area requires underground fiber at the entry point, and digging for your particular field service area should begin by the end of this week.

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2:28PM May 05, 2020

Michael Olson
Are new customers able to use their own wifi router and maintain it themselves?


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1:14PM May 06, 2020

HolstonConnect Admin
Yes, customers can utilize their own wireless router that is compatible with our system.

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10:25PM May 04, 2020

Melissa Thompson
When will the areas for phase 3 be visible on the map? Will the interstate crossing begin soon or will phase 3 be started as not to delay the other areas? When will another update be given to the public regarding the project progress?


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11:09AM April 30, 2020

leeta Patterson
When will millers bluff rd be connected. I see that the blue stops about a mile below me. We really need internet.


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10:39AM May 01, 2020

HolstonConnect Admin
Based upon your service address, your estimated availability for HolstonConnect services is Summer of 2021.

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4:51PM April 29, 2020

John Campbell
Where exactly will the cable cross the interstate (the infamous "interstate crossing")? I can then be on the look-out for crews in that area once the work is actually started.


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3:03PM April 28, 2020

Cherlene Johnson
Do you know when Christian Bend Rd will be getting the internet? And will it go all the way to the end of that rd


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10:39AM May 01, 2020

HolstonConnect Admin
Based upon your service address, your estimated availability for HolstonConnect services is Summer of 2021.

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8:00AM April 23, 2020

Roger Crim
When will Van Hill Rd be under construction?


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10:59AM April 27, 2020

HolstonConnect Admin
Thank you for contacting HolstonConnect. Your estimated service availability date is Summer of 2021.

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10:45PM April 21, 2020

Debbie Mardis
Do you know when Beth Carr Rd. in White Pine might get the internet? Thank you.


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8:49AM April 22, 2020

HolstonConnect Admin
Your address is part of the area adjacent to the interstate crossing. At this time, the interstate crossing required to provide service to your area has been delayed due to COVID-19. While having already approved crossing the interstate with the fiber, the actual date to complete the task was halted by the State of Tennessee until a date yet to be determined. The crossing requires TDOT, Contractor, Tennessee Highway Patrol, and HolstonConnect employees to all work parallel to each other in close proximity.

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8:17AM April 21, 2020

Melissa Thompson
When will the next areas worked on be visible on the map? I assume the 3rd phase sections will begin since the interstate areas are on hold due to COVID.


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8:51AM April 22, 2020

HolstonConnect Admin
The crews are presently working on the remaining areas outside of the Interstate Crossing in Phase II, some of which are not visible on the map at this time. However, it should not be too long before areas are being added from Phase III.

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7:28AM April 20, 2020

David Fleming
When will service be available for 9002 highway 11w mooresburg?


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8:46AM April 22, 2020

HolstonConnect Admin
Great news Mr. Fleming, you address is currently available for service. Please call us at (423) 272-8821 to set up an installation.

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6:07PM April 19, 2020

John Campbell
Any update on service connection schedules along Saint Paul Road?


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8:53AM April 22, 2020

HolstonConnect Admin
We still have not received a date from the State of TN to complete the interstate crossing, as it has been delayed due to COVID-19. We hope to hear more after the entire state reopens.

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7:32AM April 16, 2020

Alfonso Jerezano-Villegas
Any news on zone SPW03-61??


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1:01PM April 16, 2020

HolstonConnect Admin
Your address is part of the area adjacent to the interstate crossing. At this time, the interstate crossing required to provide service to your area has been delayed due to COVID-19. While having already approved crossing the interstate with the fiber, the actual date to complete the task was halted by the State of Tennessee until a date yet to be determined. The crossing requires TDOT, Contractor, Tennessee Highway Patrol, and HolstonConnect employees to all work parallel to each other in close proximity.

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10:41PM April 09, 2020

Jennifer Ratliff
Checking on Mountain Road whitesburg. Will we be be getting internet sooner than fall?


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10:12AM April 12, 2020

HolstonConnect Admin
At this time, your estimated service availability remains to be late fall of 2020.

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7:37PM April 09, 2020

Courtney Claiborne
Is there an update for 4355 Clyde Thomas?


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10:15AM April 12, 2020

HolstonConnect Admin
Your address is a part of the area adjacent to the interstate crossing. At this time, the interstate crossing required to provide service to your area has been delayed due to COVID-19. While having already approved crossing the interstate with the fiber, the actual date to complete the task was halted by the State of Tennessee to a date yet to be determined. The crossing requires TDOT, Contractor, Tennessee Highway Patrol, and HolstonConnect employees to all work parallel to each other in close proximity.

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2:24PM April 09, 2020

Shawn Goforth
When is Buzzard Road in Bulls Gap Scheduled for Service?


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10:12AM April 12, 2020

HolstonConnect Admin
At this time, your estimated service availability remains to be late fall of 2020.

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7:45PM April 08, 2020

Larry Mellons
What kind of "Plan" do you have in place to protect both installers and subscribers when you enter a home to install equipment?


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8:46AM April 09, 2020

HolstonConnect Admin
Mr. Mellons, HolstonConnect performs a "pre-call" to every customer before arrival, asking if anyone in the home is feeling unwell or been exposed to a confirmed case of COVID-19. In those instances, we postpone the installation. However, for individuals concerned about any exposure, we also encourage them to postpone installation to a later date, which we will gladly accommodate. Any installer who feels unwell or has possibly been exposed stays home. While inside the residency or near occupants, the installers wear PPE of masks and gloves, while having their temperature checked twice a day. Trucks and tools are required to be sanitized in between calls, and HolstonConnect performs any work we can remotely, without entering the home. We do ask that any customer please notify us prior to entering the location if they or another resident feels unwell.

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8:44AM April 07, 2020

Chris Anderson
Do youI have an estimated time that zone SPNE01-113 will be available for service?


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10:32AM April 08, 2020

HolstonConnect Admin
At this time, the interstate crossing required to provide service to your area has been delayed due to COVID-19. While having already approved crossing the interstate with the fiber, the actual date to complete the task was halted by the State of Tennessee to a date yet to be determined. The crossing requires TDOT, Contractor, Tennessee Highway Patrol, and HolstonConnect employees to all work parallel to each other in close proximity.

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12:08AM April 06, 2020

Tammy Matthews
When are you gonna be on early branch rd in the beech creek area really needing internet and would rather have holston I, stead of a contract with the other providers


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10:57AM April 02, 2020

Dennis Mills
Are crews still actively working during the pandemic to bring homes in remote areas online?


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9:03AM April 03, 2020

HolstonConnect Admin
Yes, our crews are continuing to work during the pandemic.

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9:57AM April 01, 2020

Ronnie Cox
Any update on crossing over the interstate??? It’s been months.


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11:18AM March 28, 2020

Michael Pyne
183 Lovin road, zone is now blue, pulled box trailers have made connections at poles, cylinder tubes on poles, when can I connect!


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8:03AM March 30, 2020

HolstonConnect Admin
You will be happy to know that HolstonConnect is available now in your area. Please call us at (423) 272-8821.

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7:36PM March 26, 2020

Virgil Mullins
Any plans for Birdie dr in Bean Station?


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8:36AM March 27, 2020

HolstonConnect Admin
Great news! Your address is inside the current phase and will see service availability in the coming months.

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10:10AM March 25, 2020

Jerry Coffman
Any idea when this service will reach Goshen Valley. We are currently mired down with a whopping 3.5 mb/s with Century Stink. This is now 2020 and I find this utterly ridiculous that my Dad is less than 2 miles away in Church Hill and he's had the service now closing in on a year. You all are our best last hope for high speed internet.


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10:05AM March 26, 2020

HolstonConnect Admin
Thank you for contacting us. A portion of Goshen Valley was awarded a grant, and those funds have not been received. HolstonConnect is awaiting the results from the required environmental study. Upon receipt, approximately 3 months will be required for engineering and design, followed by construction and procurement. While all of Goshen Valley estimated to have service availability later in 2021, the area awarded the grant will be expedited. Our hope is to be able to provide service to those in the grant area sooner.

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12:35PM March 22, 2020

Amanda Thomas
Hi. How long until the Leepers Ferry Road area is available?


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11:08AM March 23, 2020

HolstonConnect Admin
Based upon the address, Leepers Ferry Road can anticipate an estimated service date prior to June.

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2:20PM March 20, 2020

Christopher Marshall
In October, you announced the receipt of an $862,000 ARC Grant for bringing Holston Connect to the Goshen Valley Community. Why have there been no updates for us? This should have expedited the timeline for bringing this valuable resource to our community. I will continue trying to get updates for my community.


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11:11AM March 23, 2020

HolstonConnect Admin
Thanking for your question. At this time, no funds have been received from the grant, and we are presently awaiting the required Environmental Study. No updates will be announced until the required Environmental Study is received, and all requirements are met for the grant funds to be distributed. As with any grant, funding is very slow to be received.

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10:15PM March 14, 2020

Jacob Butler
hey, i was wondering if you guys were planning to work at my address, 136 S Fork Branch Rd.


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11:51AM March 16, 2020

HolstonConnect Admin
Based upon your address, your estimated service availability date is late winter of 2020.

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6:34PM March 13, 2020

Sherry Trent
Any word on when you might make it to Elbow city Rd?


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11:54AM March 16, 2020

HolstonConnect Admin
Based upon your address, your estimated service date is Fall of 2021.

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10:21AM March 13, 2020

Todd Vieu
Hello, just wanted to check in on any updates for 922 Butcher Valley Road in Rogersville, 37857? Thank you!


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2:42PM March 13, 2020

HolstonConnect Admin
At this time, your estimated service availability date is late Winter 2020 or approximately the end of December.

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9:33PM March 12, 2020

Roger Bunch
Hi. My wife and I have just purchased a home in Whitesburg and are either going with Xfinity for our High-Speed Internet or Holston Connect If the wait is not much longer for our address. Can you Please give me an approx. time frame for our Zone: RVE03-119? Thank You.


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4:40PM March 12, 2020

Tammie Moore
When will Holston Connect be available on Long Creek Road?


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1:26AM March 11, 2020

Roger Wilson
I noticed on the map that there is already service up 3/4 of the way up Webster Valley. I live in Strahl about 1/2 mile from Webster Valley road. I know my area is not suppose to be completed till winter of 2020. But, I was curious. As they get area's done within the phase, does the area's that are done go live. Or will they wait till the entire area is done before anyone in that area gets service


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1:45PM March 11, 2020

HolstonConnect Admin
Great question! Smaller areas within phases go live as they are completed. Usually these small areas consist of about 100 addresses.

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10:33PM March 10, 2020

Joseph Durigon
When is Elijah Martin Rd on track to be done?


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1:48PM March 11, 2020

HolstonConnect Admin
Based upon your specific address, your estimated service availability shall be Late Fall of 2020.

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12:28PM March 06, 2020

Larry Goldman
Is service coming soon 137 Moore Rd mooresburg they seem to be running wire Thanks


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7:52AM March 09, 2020

HolstonConnect Admin
Thank you for reaching out to us. HolstonConnect will be available in your area in the coming weeks.

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7:50PM March 05, 2020

William Lane
When will service be available in zone MOE02-132 at 150 Harbor Drive.


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10:25AM March 06, 2020

HolstonConnect Admin
Great news! HolstonConnect will be available in the coming weeks to your address.

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6:31PM March 04, 2020

Jennifer Ferrell
Bentley Road in Whitesburg?


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8:36AM March 05, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available in Late Fall of 2020.

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8:11PM March 03, 2020

Renee McCoy
When do you plan on Hwy 70 S/Persia area/Kite Rd. to have services?


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9:55AM March 04, 2020

HolstonConnect Admin
Based upon your particular address, your estimated service availability is Winter of 2020 to early year 2021.

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7:17AM March 03, 2020

Shannon Ellsworth
Any idea when final connection will be taking place up on Rough House Hollow Road? We have seen the wires go up down on 11W, and are very excited.


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9:56AM March 04, 2020

HolstonConnect Admin
Thank you for reaching out to us. It appears your estimated service availability is Late Spring 2020. Most likely it will be near May.

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10:57PM March 02, 2020

Courtney Claiborne
I was wondering about 4355 Clyde Thomas rd. In December the estimate was “upcoming weeks” and I know it’s and estimate just wondering if we are looking to be any closer. I’ve heard nothing but great things about it.


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10:17AM March 04, 2020

HolstonConnect Admin
HolstonConnect has obtained the permit from TDOT to install near the interstate. We are now working with THP, TDOT, Local Law Enforcement and contractors to schedule and coordinate running the fiber. It should not be too much longer.

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9:55AM March 02, 2020

Derick Manning
Last update was that Jarrell Ray Rd in Whitesburg would receive service in fall of 2020. Is this still accurate?


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11:22AM March 02, 2020

HolstonConnect Admin
Yes, your address is still estimated to have service availability in the Fall of 2020.

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11:46PM February 29, 2020

Debbie Mardis
When do you estimate Beth Carr Rd. in White Pine to have the fiber net? Thank you


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11:23AM March 02, 2020

HolstonConnect Admin
Based upon your address, you are estimated to have service availability in the coming weeks.

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11:51PM February 27, 2020

Rachelle Burnett
When will zone SPSO02-116 Saint Paul road expectancy for internet. Wires have been installed in the area.


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7:53AM February 28, 2020

HolstonConnect Admin
HolstonConnect has received the permit from TDOT to do construction. However, at this time we are working with THP, TDOT, and Contractors to coordinate a date and time we can shut down the interstate to run the fiber. We should know more in the coming weeks.

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9:11PM February 27, 2020

Bill Dietz
Is there an estimated time when service will be available for Hwy 70 S by Kite road area


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7:52AM February 28, 2020

HolstonConnect Admin
Based upon your service address, you are located in Phase 3 Persia with an Estimated Service Availability of Winter 2020.

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3:13AM February 27, 2020

Rachel Carmack
Is the bulls gap area of service still on track to have service and installation by Fall of 2020?


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11:16AM February 27, 2020

HolstonConnect Admin
HolstonConnect is still on track to have service available as stated.

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5:42PM February 26, 2020

PATRICIA STALTER
1. How accurate are the zone maps? It looks like my neighbor will get Holston Connect in a few weeks and I have to wait until Fall of 21. 2. What does the color gray represents when the rest of the zone is Orange?


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9:49AM February 27, 2020

HolstonConnect Admin
Unfortunately is does appear you are right on the line of a Phase. You are still estimated to have service availability in the Fall of 2021. Orange zones are presently under construction. Blue areas indicate where service is presently active. Green shows areas remaining to be constructed.

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6:54PM February 24, 2020

Patsy Horton
We would like to know when service will be available on manis rd rogersville


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10:06AM February 27, 2020

HolstonConnect Admin
Based upon your address, you are estimated to have service availability in the Late Fall of 2020.

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11:35AM February 24, 2020

Richard George
Any update on when the Mt Zion Rd electrical upgrades and fiber installation will be finished?


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11:19AM February 27, 2020

HolstonConnect Admin
Construction, though delayed due to wet weather, continues with the electric pole replacement in the area. It will be likely be the beginning of July before service availability for your region.

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4:56PM February 23, 2020

Sandie Evans
Haven’t received any updates about Rosh Rd in Rogersville... Any idea when this area will get service? Thank you so much~


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9:20AM February 24, 2020

HolstonConnect Admin
Thank you for contacting us. HolstonConnect estimates service availability to be Winter of 2021 for your address.

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12:49PM February 23, 2020

Teresa Harper
It says you will be in Persia Winter of 2020, so any updates? Thanks!


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9:21AM February 24, 2020

HolstonConnect Admin
Thank you for contacting us. HolstonConnect estimates service availability for your address to be Winter of 2020. You can expect to see service near the middle of December.

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5:46PM February 20, 2020

Mark Fitchett
I've been monitoring progress closely - I'm in Mooresburg east. They are completing 10 or 11 zones a week in the Mooresburg west area, and the epicenter is the power substation just off of 11-W. If they can keep this pace they will have all of Mooresburg west done two weeks from today, and will start working their way towards Rogersville.... so count the number of zones between you and the bridge, figure 10 zones a week, cross your fingers and that should give you a rough idea of how long it will take to reach you. Keep in mind unusual conditions (terrain or weather) could delay that... I've been signed up here about a year and a half, can't wait to drop satellite internet, and lately been hitting page refresh on the zones page like a monkey on crack.


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1:25PM February 19, 2020

Dennis Mills
Do you have any updates/timeline from TDOT on crossing the Interstate?


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11:21AM February 27, 2020

HolstonConnect Admin
HolstonConnect has received the permit from TDOT to do construction. However, at this time we are working with THP, TDOT, and Contractors to coordinate a date and time we can shut down the interstate to run the fiber. We should know more in the coming weeks.

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9:05PM February 17, 2020

WILLIAM SANDERS
We are in zone MOE02-110 and overhead lines are installed. Are we still on track for installation/connection in Spring 2020?


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9:21AM February 20, 2020

HolstonConnect Admin
Thank you for contacting us. You are still on schedule to receive service this Spring.

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3:57PM February 16, 2020

Michael Leveille
When will zone sps002-111 have service available?


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10:15AM February 20, 2020

HolstonConnect Admin
Based upon your address, service will be available in a few coming weeks.

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11:18AM February 16, 2020

Chris Anderson
Has there been any change on getting the permit needed to bring service to the bent creek area?


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7:12AM February 15, 2020

Mallisa Kelly
When will service be available at 222 Choptack Rd


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10:16AM February 20, 2020

HolstonConnect Admin
Based upon your address, service will be available in a few coming weeks.

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1:43PM February 14, 2020

Thomas stephan
When will it be available at my address? The wires have been run 6 months ago and my neighbors a 1/4 mile away can already get it.We have Hughes net and it is useless and expensive and can’t wait to get good services


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10:18AM February 20, 2020

HolstonConnect Admin
Based upon your address, service will be available in a few coming weeks.

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11:00AM February 13, 2020

Bradley DeHaan
When will speedwell lane be expecting service in bulls gap


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12:43PM February 13, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available Winter of 2020.

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3:33PM February 12, 2020

Mark Wynn
When do you expect service to be available in zone REV03-120? Very excited to see the crews out in front of my house. looking forward to your service ASAP. Thank you.


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12:41PM February 13, 2020

HolstonConnect Admin
Based upon your address, service is estimated to be available late Fall 2020.

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8:56AM February 12, 2020

David Sholtes
I live in Chelaque Estates community. Our HOA reuires us to have the fiber optic cable run UNDERGROUND to the house from the power pole. Is this possible from you guys?


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9:12AM February 12, 2020

HolstonConnect Admin
Great news! Yes, HolstonConnect can run underground fiber.

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6:06PM February 09, 2020

Dwayne Cook
will you notify me when service is available at 320 carpenter road mooresburg


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9:19AM February 10, 2020

HolstonConnect Admin
Yes, all residents will receive a postcard in the mail once service becomes available. Additionally, those registered on the site will receive an email.

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3:23PM February 09, 2020

Karen Evola
When do you expect service in Legacy Bay in Mooresburg?


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9:20AM February 10, 2020

HolstonConnect Admin
Legacy Bay is still on track to receive service in the Late Spring of 2020.

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11:35AM February 09, 2020

Larry Goldman
When is Moore Rd in Mooresburg going to be ready for service


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9:20AM February 10, 2020

HolstonConnect Admin
Service availability to estimated to be in the coming weeks for your address.

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11:55AM February 07, 2020

James Hawes
Wondering what is current status for zone MOE02-102


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9:21AM February 10, 2020

HolstonConnect Admin
Service availability to estimated to be in the coming weeks for your address.

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5:41PM February 05, 2020

Tracy Dykes
When is the availability for the 700-800 section of Christian Bend in Church Hill?


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11:35AM February 06, 2020

HolstonConnect Admin
The Goshen Valley area, including Christian Bend, is estimated to have service availability in the Summer of 2021.

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5:45PM February 04, 2020

Brian Peppel
I'm considering buying land, my job requires me to have decent Internet. Your Zones map shows "Phase 3 Persia" and "Winter 2020". The address is currently TBD but would be near Tarpine Valley Road and Hummingbird Ln ( 36.366598, -82.911201 ). Can you give me a ballpark when service would be available? Thanks!


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11:36AM February 06, 2020

HolstonConnect Admin
At this time, that area is still estimated to have service availability in the Winter of 2020. It will likely be December 2020.

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2:10AM February 03, 2020

Rachel Carmack
Is the bulls gap area after East TN Iron and Metal still on track for Fall 2020?


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11:37AM February 06, 2020

HolstonConnect Admin
Yes, our construction of that area is still on track for estimated service availability in the Fall of 2020.

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2:28AM February 02, 2020

Brittany Walls
Can you tell me when service will be available for Leland Drive?


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11:40AM February 06, 2020

HolstonConnect Admin
At this time, that area is scheduled for estimated service availability during the Summer of 2021.

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7:37PM January 30, 2020

lori fairl
I live in chelaque estates, can you tell me when service will be available


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9:29AM January 31, 2020

HolstonConnect Admin
Great News! HolstonConnect will be available in Chelaque Estates by late Spring 2020.

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9:56PM January 26, 2020

William Pyne
We live in zone MOW02-100 can you give me a better estimate please


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7:36AM January 27, 2020

HolstonConnect Admin
Unfortunately, we are unable to give a more precise estimate. Our contractors and crews are working diligently throughout the region, and as soon as their construction is complete, we will notify residents in the area of service availability.

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9:14PM January 26, 2020

Christian Lewis
Could you give a estimate on the pressmens home area on when service will be available?


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7:34AM January 27, 2020

HolstonConnect Admin
Based upon your address, you are estimated to have service availability in the Fall of 2021.

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1:13AM January 25, 2020

Ethan Wood
I have noticed crews replacing power poles and lines on Mt. Zion Rd in Church Hill, will the internet be available when they finish? thanks!


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11:19PM February 18, 2020

Ethan Wood
Is there a ball park date as to when the fiber crews will get to start working?

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6:27PM January 26, 2020

HolstonConnect Admin
Once all the new power poles are installed, the fiber crew will begin their construction.

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4:59PM January 24, 2020

William Pyne
I was wondering when it would be available in the big hill/ hickory nut lane area of Mooresburg I know some people said they was getting theirs next week


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6:26PM January 26, 2020

HolstonConnect Admin
Your address is estimated to receive service late spring of 2020.

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9:11PM January 21, 2020

Chris Anderson
Is there any updates on when the bent creek area will get service?


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9:43AM January 24, 2020

HolstonConnect Admin
We are still at the mercy of TDOT. Unfortunately, we must have approval from them before we can cross the interstate. We hope to have more information soon.

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5:17PM January 19, 2020

Todd Vieu
My address was scheduled for winter 2020, does that mean now or next winter?


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10:55AM January 19, 2020

Mogens Troelsen
Can you tell us aproximately what month we may be able to get service at 248 Carpenter Rd, Mooresburg?


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8:27AM January 21, 2020

HolstonConnect Admin
We are excited to let you know that Carpenter Road in Mooresburg will have service available in the coming weeks.

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10:36PM January 16, 2020

Michael Pyne
Lovin road has been run with cable. Crew said I needed to phone to get service on to my house. Can you elaborate on this? 183 Lovin road


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9:57AM January 17, 2020

HolstonConnect Admin
Based upon your address, service is still under construction. Once service becomes available, you will receive an email and postcard notifying you to contact us by telephone to schedule installation.

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3:00PM January 14, 2020

Rich Benacquisto
Is your offered internet service unlimited? Or is there a limit to use?


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4:05PM January 15, 2020

HolstonConnect Admin
The service is unlimited.

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1:32PM January 13, 2020

Gabriel Rios
Mooresburg is now in sections, what does this mean?


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4:07PM January 15, 2020

HolstonConnect Admin
The Mooresburg area is next to receive service. Each one of the little areas inside Mooresburg is an area that will be turned on with up to 20 turned on at the same time.

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4:23PM January 09, 2020

BRENDA WALLACE-HOTSELLER
could you tell me when they will have meadow springs court, russellville, done.


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11:48AM January 12, 2020

HolstonConnect Admin
Great New! HolstonConnect is currently available at your specific address.

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11:48AM January 12, 2020

HolstonConnect Admin
Great New! HolstonConnect is currently available at your specific address.

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12:11PM January 09, 2020

James Jarvis
I noticed they came down 1/2 on Robertson Creek Rd and stopped? are they planning on finishing our road soon?


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11:46AM January 12, 2020

HolstonConnect Admin
Based upon your specific address, you are estimated to have service availability in the Late Fall of 2020.

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8:21AM January 09, 2020

William West
What is the estimated availability for Moore Rd in Mooresburg


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9:41AM January 09, 2020

HolstonConnect Admin
Thank you for your inquiry. Unfortunately, I cannot locate you in our system, and I am going to need a house number to give you an accurate answer.

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3:42PM January 08, 2020

Krystal Clerk
Address lookup says my address is "remote". However the map shows it green and as "Goshen Valley" with expected time of Summer 2021. Can you clarify please - 275 Fields Rd?


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4:23PM January 08, 2020

HolstonConnect Admin
The remote areas are shown in Green. These are areas that are not under construction just yet. Your service availability date is still Summer 2021 at this current time.

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6:53AM January 08, 2020

Tommy Mcdaniel
When will internet service be available at 4541,Westover place 37813 Morristown tn. East Hampton subdivision


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7:34AM January 08, 2020

HolstonConnect Admin
Great news. Based upon your address, service will be available in the coming weeks.

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5:17PM January 07, 2020

Trina Mixson
My zone is listed as “remote”. When is service expected to become available. Thanks


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7:33AM January 08, 2020

HolstonConnect Admin
Based upon your address, service availability is estimated for late Fall 2020.

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5:31AM January 07, 2020

Sean Ball
What is expected time frame for the green zone?


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8:30AM January 07, 2020

HolstonConnect Admin
Based upon your specific address, you are estimated to have service availability in the late Winter of 2020.

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12:08PM January 04, 2020

Steven Latchford
So the winter of 19 has come and gone. We can see they stopped at the church down the street from us. Can you tell me if they will be connecting us 2967 three springs whitesburg this week? That would be great if they did.


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8:31AM January 07, 2020

HolstonConnect Admin
Your area is presently under construction and service should be available very soon.

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8:19PM January 03, 2020

Alfonso Jerezano-Villegas
I live on Leepers Ferry Rd. near Leadvale Rd. (the map shows it orange) Do you know when the service will be connected in this area?


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8:33AM January 07, 2020

HolstonConnect Admin
Your address is located in an area where we are presently waiting on TDOT to grant permission for us to cross the road. We have been waiting for a bit to get permission, but hope that it will not be too much longer.

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9:27PM December 31, 2019

Jessica Mckinney
When is Holston connect supposed to be available in goshen valley church hill


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11:37AM January 06, 2020

HolstonConnect Admin
Your address has an estimated service availability date of Summer 2021. However once Holston receives the grant awarded to us for that area, your availability date may change.

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7:06AM December 31, 2019

Freddie Mullins
I live on Johnson Road Mooresburg Tennessee ,any idea when serrvice will be connected at this adress?


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3:01PM December 31, 2019

HolstonConnect Admin
Thank you for your interest in HolstonConnect. Your address is estimated to have service availability in Late Spring 2020.

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3:21PM December 30, 2019

Renee McCoy
Is the Hwy 70/Strahl/Persia area still on track for Winter 2020 or is there any update to getting on sooner?


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3:02PM December 31, 2019

HolstonConnect Admin
At this time, you address is still estimated to have service availability in Winter 2020.

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2:58PM December 29, 2019

Roger Wilson
Can you tell me what the colors represent. I live in Strahl , just off old highway 70. My area is green now, whereas before it was grey I believe. I know we are in the area that is suppose to be done in winter of 2020. But as they complete certain areas within that phase with those certain area's go live. Or will all the same phase go live when the entire phase is finished


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8:47AM December 30, 2019

HolstonConnect Admin
The blue are areas where service is presently available, and orange means they are under construction and will have service soon. Not all areas are turned on at the same time in a Phase. As they are completed, the orange will be activated and turned to blue.

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5:16PM December 26, 2019

Jeff Lawson
When will service be available at 157 Elkins Road in Mooresburg?


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6:54AM December 27, 2019

HolstonConnect Admin
Service is estimated to be available in late spring 2020 for your area.

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11:37AM December 21, 2019

Leslie Alder
I was suppose to have service by fall of 2019. Could I get an update?


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6:58AM December 27, 2019

HolstonConnect Admin
Ms. Alder, as your address interstate, we are waiting on officials from the State of Tennessee to grant us access. Hopefully service will be to you very, very shortly.

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11:32AM December 20, 2019

Mark Mullins
Has anyone figured out how to program the Holston remotes to work the TV also?


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1:32PM December 20, 2019

HolstonConnect Admin
Mr. Mullins, which functions would you like the remote to control?

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8:22AM December 19, 2019

Dennis Mills
I was wondering if the service date, originally scheduled for Late Fall 2019, for Langdon Road in Morristown has changed. Thank you.


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2:01PM December 20, 2019

HolstonConnect Admin
Mr. Mills, as your address is on the other side of the interstate we are working with the officials to permit crossing. Hopefully service will be to you very, very shortly.

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12:52PM December 17, 2019

George Kinzler II
When do you anticipate service in the 400 block of Summit Hill rd? The last I heard it was winter of 2020.


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1:56PM December 17, 2019

HolstonConnect Admin
Based upon your address, you are located in Phase 3 with Estimated Service Availability being Winter 2020.

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12:02PM December 17, 2019

Steven Latchford
I see we are orange/yellow on map. Orginally said winter of 19. Can you give me a better update? 2967 three springs rd, whitesburg


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1:59PM December 17, 2019

HolstonConnect Admin
Based upon your address, you can expect service within the coming weeks.

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10:13AM December 16, 2019

Preston Ford
Could you tell me when service will be available on Long Creek Road in Morristown? Thanks!


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1:02PM December 16, 2019

HolstonConnect Admin
Your address is slated to have service in the coming weeks.

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11:12AM December 13, 2019

Derick Manning
Hello, When looking into your services when we moved into the Whitesburg area, we were originally told that it would be winter 2019 when services would reach Jarrell Ray Rd. I can see the line has been hung up to Whetsel road, but not extended down Jarrell Ray yet. With the winter of 2019 ending soon, I was wondering if that expected service date was still accurate? I tried to check it on your website, but since all we have right now is our mobile phones, and your website is not conducive to mobile browsers, was unable to see any updates anywhere. Thanks


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11:30AM December 13, 2019

HolstonConnect Admin
Based upon your specific address on Jarrell Ray Road, you are located in Phase 3 with an estimated service availability of Late Fall 2020.

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12:26PM December 11, 2019

lori fairl
I see they are running fiber in chelaque estates can you tell me when service will be available


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3:07PM December 12, 2019

HolstonConnect Admin
Service availability is estimated to be late Spring 2020 based upon your address.

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2:20PM December 09, 2019

Mark Skelton
When will service be available on Tipton Lane, Church Hill? I was originally told fall 2019, however I think they have been delayed due to electrical issues.


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2:12PM December 10, 2019

HolstonConnect Admin
Holston Electric Cooperative (HEC) is rebuilding the electric lines in the Mt. Zion area, where you address is located. The Engineering of the Mt. Zion Rebuild Project is complete, and crews are replacing and relocating power poles to allow HEC to provide better electric service by increasing the capacity of the lines and installing new equipment. Following reconstruction of the electric system in the Mt. Zion area, HolstonConnect will immediately begin construction of our fiber optic lines so that we can deliver the advanced broadband services to our members in the Mt. Zion area. At this time we are unable to give a specific date when service will be available.

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10:50AM December 09, 2019

Michael Bostic
Does the TV service work (via some sort of RF block-converter gadget) with an ATSC-Tuner, Cable/OTA-compatible, television receiver?


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2:01PM December 10, 2019

HolstonConnect Admin
The TV service is available through our downloadable app, HolstonTV. Presently various Smart TV's, but not all, and Amazon Firestick are excellent options.

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7:20PM December 08, 2019

Dylan Fye
I've checked in with agents at the local office a couple times to date, in order to inquire about services for Wall St. residents in Whitesburg, TN. I had been informed that it would be late this year to the earlier of next year, before they would be available to us. After checking again myself, through the holston connect website, It is showing me that late arrival time would now be late fall of 2020, as the expected time frame for my location, showing a 1 year additional wait for services to become available. With Comcast being the current and only other provider in the area that is compatible with today's demands (stable & fast connections), rates are insane for their "limited" data and the contractual 1 & 2 Yr. obligations with them renew regularly, giving you wish to keep rates low. When would be the actual expected time to see services available at my location? Has this truly changed and added an additional 1 year of wait time before they will become available to us or will it still be this year to early Jan-Feb 2020? Regardless, I can wait until the day we can cut ties with Comcast and their outrageous plans and switch over to holston connect. I'm also quite sure that a lot of people will be glad, once your services are fully available and the area has different options.


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9:49AM December 09, 2019

HolstonConnect Admin
Your address is estimated to have service in late Fall of 2020.

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10:38PM December 06, 2019

Gabriel Rios
In what month can you predict there will be service in Mooresburg?


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10:02AM December 09, 2019

HolstonConnect Admin
Based upon your address, service will be available in Late Spring 2020.

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1:30AM December 06, 2019

Courtney Claiborne
Wondering when to expect 4355 Clyde Thomas will be ready


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10:02AM December 09, 2019

HolstonConnect Admin
Great news! Service will be available in the coming weeks for your address.

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9:23PM December 04, 2019

Debbie Cobble
When will service be available on Leepers Ferry Rd, South Hamblen Co.?


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4:00PM December 05, 2019

HolstonConnect Admin
Your address is located within Phase II, and the great news is that service is anticipated to be available within the next two months.

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12:38PM December 03, 2019

Kris Kibodeaux
Do you have an ETA when Service will available at 2540 Cedar Creek Church Rd. Russellville, TN?


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8:43AM December 04, 2019

HolstonConnect Admin
Great News! Holston is scheduled to have service available to the address listed above in the next couple months. We look forward to serving you.

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7:42PM November 29, 2019

Mark Mullins
Are full services available at 850 Rouse Road, Morristown 37813


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1:11PM December 16, 2019

HolstonConnect Admin
Mr. Mullins, as your service requires underground installation, we are awaiting that crew to finish up existing jobs to contact you very shortly to schedule your installation.

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12:26PM December 16, 2019

Mark Mullins
That is great news and it appears my site survey is complete but I haven't heard from anyone to schedule an install?

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9:05PM December 01, 2019

HolstonConnect Admin
Great news! Your field service area is in service.

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5:27PM November 27, 2019

John Campbell
Like many, many others, I am anxious for HolstonConnect service. The trunk line down Saint Paul Road and on to Spencer Hale Road was run a number of weeks ago. When will individual tap installations be started and is there anything that we can do to facilitate that process?


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9:08PM December 01, 2019

HolstonConnect Admin
We are excited to let you know that service will be available to your home in the next few weeks.

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6:08PM November 23, 2019

Jesse Shrader
When will service be available to Wilburn Rd. Whitesburg?


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6:52PM November 26, 2019

HolstonConnect Admin
Wilburn Road is included in Phase 3 with an estimated service availability of Late Fall 2020.

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2:25PM November 21, 2019

Shawna Chamberlin
When will service be avaible for Saint Clair Road in Whitesburg - near 113.


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8:35AM November 22, 2019

HolstonConnect Admin
Based upon your address, you are located in Phase 2 of Russellville with an Estimated Service Availability of Winter 2019.

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9:41AM November 20, 2019

Jennifer Ratliff
When will be available on 2955 Mountian Road Whitesburg?


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1:24PM November 20, 2019

HolstonConnect Admin
Your address is included in Phase 3 with an estimated service availability of Late Fall 2020.

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8:16AM November 18, 2019

Darrell Woods
Why would you start service in a area first that have several others available? We are thankful just for finally getting internet available but rural areas without other services should be considered first


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1:30PM November 20, 2019

HolstonConnect Admin
HolstonConnect certainly understands your need for services in rural areas. When building a fiber infrastructure, the entire path must be built from the center out. A Network Operations Center (the brain) is housed at the main facility. In this case, the Network Operations Center is located in Rogersville at our main office, and the system has to be built outward like the nerves from the brain to the fingers and toes in a person. Unfortunately, it takes the longer for a sensation to reach a person's toes than it does their neck traveling along the nerves. Our rural residents are the most in need of these services, and we ask for your patience as we continue with construction. HolstonConnect is hard at work and has many contractors on site assisting. Our entire service territory, even our toes, will have services made available as we progress. When electricity was being installed in the 1940's, homes anxiously awaited line construction by Holston Electric Cooperative, but fortunately, our members won't have to wait nearly as long for these services. We encourage you to check back routinely for updates, and thank you for your interest in our new services.

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9:25AM November 16, 2019

Roger Wilson
Will all of phase 3 go live at the same time. Or, as they get parts of phase 3 done. Will those parts go live immediately


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8:38AM November 18, 2019

HolstonConnect Admin
Phase 3 will be released in parts, as it is completed.

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8:19PM November 15, 2019

roger owens
Is there a data cap for the service?


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9:17AM November 18, 2019

HolstonConnect Admin
HolstonConnect does not have any data caps.

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4:21PM November 11, 2019

Jamie Jones
We noticed holston connect trucks connecting today, they mentioned it's hooked up. But unsure when it would be going live, do we know when east sugar hollow may be going live?


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11:34AM November 12, 2019

HolstonConnect Admin
Your address is located in Phase 2 Russellville with an Estimated Service Availability of Winter 2019. You should be receiving notification in the coming weeks of service availability.

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10:00AM November 11, 2019

Chris Anderson
When will service be available for the Bent Creek Rd area?


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11:36AM November 12, 2019

HolstonConnect Admin
Your address is located in Phase 2 with an Estimated Service Availability of Winter 2019. You will be receiving notification in the coming weeks of service availability.

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9:26PM November 10, 2019

Todd Vieu
Can you tell me when service will be available at 922 Butcher Valley Road in Rogersville? Thank you


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11:38AM November 12, 2019

HolstonConnect Admin
Your address is located in the Phase 3 Persia area with an Estimated Service Availability of Winter 2020

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2:54PM November 07, 2019

Brittany Walls
When will service be available on Leland Drive in Rogersville? I am so tired of satellite internet.


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2:28PM November 10, 2019

HolstonConnect Admin
It appears your address is located within Phase IV of our construction plan with an estimated service availability date of 2021.

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7:56PM November 05, 2019

Jocelyn Wolfe
When will there be phone and internet available on Dehart drive?


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2:27PM November 10, 2019

HolstonConnect Admin
Jocelyn, service is presently available on Dehart Drive. Contact us at (423) 272-8821 to get your services scheduled for installation.

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6:47PM October 27, 2019

Thomas Richey
When will the fiber Services be available for 876 Rouse Rd. I noticed on the map that my area no longer shows and estimated date but now has a few letters and a number in a blackish gray color.


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2:28PM November 10, 2019

HolstonConnect Admin
Your address have an estimated service availability date of this winter.

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10:43AM October 24, 2019

Melissa Velka
When will service be available to Goshen Valley Road, close to Burem Road? I am a full-time teleworker and in desperate need of good internet.


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2:29PM November 10, 2019

HolstonConnect Admin
This area is located within Phase IV of construction with an estimated service availability date of 2021.

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11:35AM October 20, 2019

Ronnie Cox
When will internet be available on spencer hale rd. Morristown. 37813


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2:36PM November 10, 2019

HolstonConnect Admin
Your address will be receiving service in the coming few weeks.

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9:08AM October 19, 2019

Stanley Snowden
When will internet service be available to 4593 Spencer Hale Road Morristown


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2:36PM November 10, 2019

HolstonConnect Admin
Your address will be receiving service in the coming few weeks.

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5:00PM October 09, 2019

Jimmy Davis
When will service be available on Kay Drive in Russellville?


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9:49AM October 10, 2019

HolstonConnect Admin
Mr. Davis. Your address is in Phase 2 Russellville with an estimated service availability of Winter 2019.

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6:27PM October 06, 2019

Melissa Thompson
What is the new grey area in phase 2 adjacent to the new blue areas?


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2:07PM October 07, 2019

HolstonConnect Admin
The blue areas are presently in-service. The orange areas are presently under construction and next to go into service. The grey areas will immediately follow the orange areas.

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3:43PM September 28, 2019

WILLIAM SANDERS
The aerial crew began running line on Jim Town Rd this week and should be finished around Wednesday Oct 2nd. I know a ground crew needs to do some subterranean line runs to complete the road service line. Will the ground crew do their part right away or will there be a delay? How long from the time main line is finished before service to homes can be installed?


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10:14AM September 30, 2019

HolstonConnect Admin
Mr. Sanders, unfortunately the Jim Town Road area is not scheduled for service availability until late Spring 2020. The work being done now is just one step in a series, and many other steps must be completed prior to availability. We are very excited to serve you and hope it does not take as long as expected.

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2:26PM September 25, 2019

warren conway
I am on Pembrook dr. in Hamblen county the lines are up and today a crew are splicing, they are doing every other pole and tieing the line to the bottom of the pole, they skipped my pole is that normal install or have they missed me. thanks Warren


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10:57AM September 27, 2019

HolstonConnect Admin
Mr. Conway, this is normal operation and your address has not been missed. Soon, service will become available in your area, and you will receive an email and postcard from HolstonConnect. Thank you.

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12:25AM September 24, 2019

Coal Lankston
I live on George Ellis Rd in Morristown. Will this be ready to go by December 1st?


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11:16AM September 27, 2019

HolstonConnect Admin
Based upon that address, your estimated service availability date is Late Fall 2019.

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7:50PM September 12, 2019

Frank Reckenberg
Hi, I live on Cedar Creek Church RD. Your map shows my address as a remote location. I went to the dinner tonight and am now wondering since the cable is being installed in my area what does “remote” mean? I was told my service would be completed before winter. Is this still the case? Frank Reckenberg


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2:35PM September 13, 2019

HolstonConnect Admin
Mr. Reckenberg, your address is located in Phase 2 Russellville with an Estimated Service Availability of Winter 2019. The areas within the map are set up as either In-Service, Pre-Registration, Remote, Reference, or Private. Those terms are used internally for our construction purposes.

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9:49AM September 12, 2019

Elizabeth Griffin
I’m on Roberts Road in Persia community. When are we suppose to be able to receive holston connect


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2:38PM September 13, 2019

HolstonConnect Admin
Persia is located within Phase 3 with an Estimated Service Availability of Winter 2020.

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7:25PM September 10, 2019

Margie MacMurray
What is the orange areas mean


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8:01PM September 15, 2019

HolstonConnect Admin
The orange areas are presently under construction.

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7:05PM September 10, 2019

Margie MacMurray
how do you sign up for services I live on Holliston mills


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8:02PM September 15, 2019

HolstonConnect Admin
Call our office at (423) 272-8821 to speak with a CSR. They will be glad to explain all the service options and assist you with all your needs.

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1:13AM August 29, 2019

Jesse Shrader
Im on robinson creek rd. they have run the cable up our road is there a time frame for service here?


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10:33AM August 29, 2019

HolstonConnect Admin
The first stage of the fiber line has been ran through your region. Additional steps must be taken before service can be made available, but the great news is that service is scheduled to be available by late Fall of 2019.

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4:36PM August 22, 2019

Mike Lacey
Is the winter on 2020 in the first quarter or the last quarter of the year?


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10:06AM August 26, 2019

HolstonConnect Admin
Mr. Lacey, your address is located within Phase III. Your estimated service availability is the last quarter of the year 2020.

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9:49PM August 20, 2019

Christy Phillips
3473 Beech Creek Rd is in the Green zone. Does that mean it is actively under construction? Thank-you.


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10:08AM August 26, 2019

HolstonConnect Admin
Ms. Phillips, Beech Creek Road is included in Phase IV. Estimated service availability is not expected until Summer of 2021.

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11:48AM August 15, 2019

Jerry Mowl
What phase are we in, and when is the expected availability for date for Dodson Hollow Road off of Tarpine Valley? Some on the Valley are already connected.


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8:54PM August 04, 2019

Wayne Clevinger
I live on choptack Rd. could you advise when service will be available?


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10:37AM August 05, 2019

HolstonConnect Admin
Mooresburg, including Choptack Road, is located within Phase 2, with an estimated service availability of Late Spring 2020. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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12:40PM August 02, 2019

Trevor Bellamy
Any idea when service will be available on Pattonsville Rd?


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10:39AM August 05, 2019

HolstonConnect Admin
Pattonsville Road is presently under construction as a portion of Phase I. All of Phase I is scheduled to have service availability by the end of summer. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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11:21AM July 31, 2019

Edward Anderson
I live on Hawthorne Rd just off 11W in Surgoinsville. I understand that we are a part of phase 1. We've had the "backbone" installed for a few months now. Any idea when the "splicers" might be coming through? Thanks!


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10:46AM August 05, 2019

HolstonConnect Admin
All of Phase I is scheduled to have service availability by the end of summer.

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8:39AM July 29, 2019

Matthew Keller
I was curious to the estimated arrival of this service for Beacon Light Rd. In Whitesburg? Thank you!


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10:40AM August 05, 2019

HolstonConnect Admin
Bulls Gap, including Beacon Light Road, is located within Phase 3, with an estimated service availability of Fall 2020. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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4:34PM July 18, 2019

Damian Sevant
I have seen utility workers from trees running lines down the road right next to us. Is this yall running the fiber lines?? We're located at Meadow Springs Ct. Looks like they ran lines down Mullins rd. This mean we're on track for January 2020???


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10:45AM August 05, 2019

HolstonConnect Admin
Mr. Sevant, our contractors have began main line construction in the Russellville and Morristown areas. Based upon your address, you are on track for service availability in January of 2020.

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11:36AM July 17, 2019

Michael Marshall
HolstonConnect's high-speed internet line currently ends just prior to the Simpson Road's exit off of the Goshen Valley Road going toward McPheeters Bend School, Goshen Valley Volunteer Fire Dept. and Church Hill. This mentioned end location of the HolstonConnect's high-speed internet line is approximately 2 miles from our home at 121 Scism Lane because our power line comes directly off of the Goshen Valley Road. When does HolstonConnect estimate that my neighbors and family will get HolstonConnect's high-speed internet and other products in our homes? We all are very anxious to connect. Thank you, Michael A. Marshall


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10:42AM August 05, 2019

HolstonConnect Admin
Goshen Valley, including Simpson Road, McPheeters Bend, and Scism Lane, is located within Phase 4, with an estimated service availability of Summer 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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3:15PM June 13, 2019

Sarah Dykes
Curious if You all will eventually get and Discounted rates for customers who bundle all 3 services?


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7:39PM June 13, 2019

HolstonConnect Admin
We currently offer a loyalty TriConnect credit of $10.00 a month to any customer who takes all three services. It is our belief that customers want clear and transparent pricing, to be treated fairly and equally, not subjected to contracts or the gimmick of promotional pricing. Therefore, everyone will be offered the same rates for each service.

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7:39PM June 13, 2019

HolstonConnect Admin
There are no data caps and no throttling of speeds. It is entirely unlimited!

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9:16PM June 09, 2019

Debbie Mardis
When do you think we might get it at 3612 Beth Carr Rd. in White Pine?


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7:41PM June 13, 2019

HolstonConnect Admin
Your address falls within Phase 2, with an anticipated service date of January 2020.

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1:30AM June 05, 2019

Jesse Shrader
Any news as to when we will have service on Robinson Creek Rd its between Fish Hatchery and Silver City?


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2:04PM June 08, 2019

HolstonConnect Admin
Silver City, Springvale, Stansberry Road, Warrensburg, Fish Hatchery and Witt all fall within Phase 2. Estimated service availability date for those areas is late fall of 2019. **This is not a comprehensive list of locations in the Morristown region of Phase 2, and all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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9:09AM June 04, 2019

Daniel Morrell
Is there a way that you could put a tracker on the website that shows where the splicing crew is working each day?


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10:59AM June 08, 2019

HolstonConnect Admin
Unfortunately we cannot. HolstonConnect is at the mercy of contractors when it comes to splicing. Cooperatives throughout the country are undertaking the construction of fiber for their members, and with a very limited number of splicers available throughout the region, there is a great deal of competition to maintain splicers. Splicing is also primarily done during initial construction, and thus most splicers do not stay within a region. They typically move around from location to location, where the greatest amount of work is to be done. There is no guarantee from day to day as to number of splicers available in Northeast TN. Also, the orange areas turn blue in large chunks. While it may seem the progression is slow, HolstonConnect is way beyond schedule and moving at a very, very fast rate. In fact, construction of our fiber system is much more efficient and speedy than most throughout the country. We continue to ask for your patience, as it may seem slow. However, we are working as diligently and fast as possible.

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11:08PM June 04, 2019

Melissa Thompson
It seems we have lots of areas with the main backbone ready for the splicing crew but the splicing phase is taking a very long time. Does this specific function need more staff? How do we get the staff needed to move this project along faster? There are areas that have been orange for a very long time. People would feel less anxious if orange areas were turning into blue areas on a regular timeline.

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2:09PM June 01, 2019

Damian Sevant
Looks like Meadow springs Ct in Russellville is part of phase 2? When will our area get services? Everybody here cant wait to get rid of Xfinity. I see some parts of phase 2 is 2019 some is 2020?? Can you clarify?


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2:23PM June 08, 2019

HolstonConnect Admin
The Russellville portion of Phase 2 is ESTIMATED to have service available around January of 2020. Upon completion of the areas of Silver City, Springvale, Fish Hatchery, Witt, etc., Construction shall begin in the Russellville areas, including but not limited to Cedar Creek, Three Springs, Anderson Bend and more.

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3:59PM May 29, 2019

Curtis Colley
When will services be available on War Valley Rd ?


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10:47AM May 30, 2019

HolstonConnect Admin
War Valley is located within the Goshen Valley Region of Phase 4, with an estimated service availability of Summer 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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1:02PM May 29, 2019

Edward Anderson
I live on Hawthorne rd just off 11W. I see our area is shaded orange now. Could you please tell me what this color means in terms of availability. Thanks! Ed Anderson


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2:25PM June 08, 2019

HolstonConnect Admin
Orange means the area is under construction. Once it turns blue, customers can sign up for service installation.

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8:38PM May 28, 2019

Jeff Bowers
What phase of construction is Mooresburg in?


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10:48AM May 30, 2019

HolstonConnect Admin
Mooresburg is located within Phase 2, with an estimated service availability of Late Spring 2020. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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1:46PM May 28, 2019

susan cradic
The workers have been working on the wiring on our property but I received an email today saying I wouldnt have service until 2021??? I'm confused


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10:59AM May 19, 2019

Joshua Kesterson
Is there any time frame estimate for the Fish Hatchery Rd area in Morristown/Hamblen Co. near your Springvale substation? It appears lines may have been run recently. Is that correct? Thanks!


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11:20AM May 20, 2019

HolstonConnect Admin
Mr. Kesterson, Morristown, including Silver City, Springvale, Stansberry, Warrensburg, Witt and Fish Hatchery, are all in Phase 2 of construction. Service availability to these areas is estimated to be by Winter of 2019.

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8:03PM May 17, 2019

Daniel Morrell
What phase is Bear Hollow supposed to be in?


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10:49AM May 30, 2019

HolstonConnect Admin
All of Phase 1 is scheduled to have service availability by the end of summer.

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1:35PM May 29, 2019

DEBORAH GILLIAM
I live in West Bear Hollow, did you find out when service might be available?

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2:49PM May 21, 2019

Daniel Morrell
What is the estimated completion date for this part of phase 1?

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11:18AM May 20, 2019

HolstonConnect Admin
Bear Hollow is in Phase 1 of construction.

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8:29PM May 15, 2019

James Manis
Our address is Sulphur Springs Rd, just north of Rogersville. I noticed that the zone map has added large green portions. Are we currently in Phase 2? Estimated completion date? Thanks for all y’all do. Keep on working hard!


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12:05PM May 16, 2019

HolstonConnect Admin
Mr. Manis, we are in the process of adding all the Phases to the map to allow our members to know when they can expect service. Additional Phases will be added as we receive the drawings. Based upon your address, you are included in the Rogersville North Area in Phase 4. Estimated service availability is Fall of 2021. However, areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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1:01PM May 15, 2019

Steven Lawson
I live on Brooks Road in Rogersville, TN. In the Persia community. Is there any timeframe as to when we would be able to access the Holston connect service?


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12:09PM May 16, 2019

HolstonConnect Admin
Mr. Lawson, Persia is included in Phase 3, with an estimated service availability of Winter 2020. However, areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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4:11PM May 07, 2019

Adam Elliott
We live on Bear Paw Lane with no internet options.Comcast and Spectrum but say we are to far from their service area.With a homeschooled child,internet service would be greatly appreciated.Any idea on time frame before it reaches our area? Thank you!


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2:59PM May 14, 2019

HolstonConnect Admin
Mr. Elliott, it appears you are in the Goshen Valley region. As your address lies within Phase 4, your estimated service availability date is the summer of 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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10:16PM May 01, 2019

Heather Hurst
If the lines are on Goshen valley why don't we have it now adays the schools have so much of there work on the internet you run out of internet first. We were promised unlimited internet that was sopossto be so much better where is it!!!


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3:18PM May 14, 2019

HolstonConnect Admin
Ms. Hurst, only a small portion of the fiber backbone has been ran along Goshen Valley. The fiber is ran in separate stages, with backbone crews working first, then another group of contractors completes another portion, as it must be spliced. HolstonConnect asks for your patience as we continue construction. While previously stated, the entire project could take anywhere from 3 to 5 years to complete, but every member within our service territory will be provided the opportunity to purchase our services. As Goshen Valley lies within Phase 4, your estimated service availability date is the summer of 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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9:47PM April 30, 2019

carolyn york
We live in Stewart hills sub division, do u have a questimation as to when u will b n our area? Cant wait to get rid of Spectrum.


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3:23PM May 14, 2019

HolstonConnect Admin
Ms. York, based upon your address it appears your address lies within Phase 4, your estimated service availability date is the Winter of 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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12:10PM April 20, 2019

Tammy Thompson
In addition to inputting your address to check eligibility status for Holston Electric customers, can you please add a function that shows which phase of construction we are classified in? I get, there are zones in phase 1 that you are currently working on, but for us that are not in your phase 1, we are left wondering what phase we are included in, and we don’t want to lock into a 2 year agreement with satellite service ( the only service I can get) knowing you are planning to get all of your Holston Electric customers connected.


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3:34PM April 15, 2019

Michelle Dean
Any word on when coverage is going to be available in poor valley? I have via-sat/exede and they keep raising the prices... I hope it is soon


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2:31PM April 01, 2019

Nick Ivy
When will service be available in Russellville? This internet service is literally going to change my life im really excited about it. I can finally pursue what I've wanted.


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2:27PM June 08, 2019

HolstonConnect Admin
The estimated service availability date for Russellville is Winter 2019.

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4:57PM March 31, 2019

Aleshia Carmack
Is there certain packages for internet and tv services? Also is the internet going to be unlimited or priced by so many gb? We are in the Surgoinsville area.


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10:49PM March 30, 2019

Mario Albanese
Will numbers from AT&T be transferable to the new service? I've had this number for 15+ years now and, honestly, have no clue if landline number transfers are as easy as mobile ones. If not, what will the exchange be for phone numbers on holston connect? Thanks! Looking forward to it!


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12:50PM March 28, 2019

miranda qualls
i noticed on the map they keep working going way up looks like to virginia i sure wish they would work on the orange zones they have put wires up but havent seen them put the transmitters up up poles. i cant wait til we are able to get internet.


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2:32PM March 15, 2019

Roger Wilson
Currently I have spectrum which requires a cable modem which is included with my connection. I then have a router connected to my cable modem to allow me multiple connections. So the question I have is when Holston Connect is available here in Strahl. What will be needed for the connection in my house and what will be needed to connect multiple devices


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7:38PM April 03, 2019

Robert Johnson
I live in Rogersville and have the service. You won't need anything extra. They do the complete installation of wiring and equipment. Your router should work with it. My Night Hawk does.

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5:45PM April 03, 2019

Michael Harris
The modem is called an optical network terminal (ONT). Small little box should be smaller than your cable modem, it is made just for Fiber internet and comes with your service. On the back of the modem is an Ethernet port just like your cable modem, you plug that into a wireless router just like your cable modem did. just a few things you should be aware of, if you rent your router from the cable company you will have to return it and buy your own. I believe Holston Connect is also offering rental wireless routers as well. If you go to the store and buy your own router or use your old router the speeds matter, if you buy a $30 router and pay for 1gb fiber dont be surprised when it doesnt run 1gb speeds. This is a limitation of your router not your service, in other words its not Holston Connects fault if you use a 8yr old router that can't handle the crazy fast speeds they are offering. If you have a newer router you should probably be just fine. I dont work for them just to be clear just trying to help

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4:38PM March 06, 2019

Robert Johnson
Loving my internet! The speeds are amazing and very reliable. Charter doesn't come close. Can't wait to see the TV packages. Will there be a TV app or will it be just through a receiver?


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8:42AM March 03, 2019

sherrie foshie
will the Russellville area be getting the internet and tv services at some point? Holston is our power company. Sure hope so we need a new option


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6:44PM February 25, 2019

Steven Quillen
How do you read the map? What do the different colors mean?


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8:57AM February 26, 2019

HolstonConnect Admin
The Orange and Green Areas are where construction is actively underway. The Blue areas are In-Service areas, and HolstonConnect service is now available to Individual and Commercial Businesses and Residential Homes. Once service becomes available to your residency, if you have previously registered within www.join.holstonconnect.com, you receive an email notification and a direct mailer to inform you that you are ready to sign up.

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3:51PM February 22, 2019

Ira Andies
I have briefly noticed TV packages available - but cannot find any information or channel listings for each package. When will this website make this information readily available?


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5:39PM February 27, 2019

HolstonConnect Admin
We are still waiting on a couple of the channel providers to complete their portion of contracts. As soon as they finalize all their details, we will send out the complete channel listings for the packages to all members.

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9:12PM February 07, 2019

Melissa Thompson
How often is the map updated?


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8:12PM February 18, 2019

Melissa Thompson
When will there be another update on status? Last update was posted November 16th. Are the phase 2 areas mapped out and when is that phase estimated to begin?

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8:39AM February 08, 2019

HolstonConnect Admin
The frequency of map updates varies. However, anyone who has registered in a remote region will receive an email when their status for their address changes.

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3:34PM January 31, 2019

Craig Belcher
Thank you, thank you, thank you! Question, are the advertised speeds both download as well as upload? If not what will the upload speeds be for each tier? Very happy to see that you will not be limiting or throttling the speeds.


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12:54PM February 05, 2019

HolstonConnect Admin
The advertised speeds are symmetric with the same upload and download speeds.

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11:01AM January 24, 2019

Christy Phillips
I noticed the orange zone goes down stops at Hwy.347/Beech Creek Rd. That is a major highway. I understand that it may take a little time to go down all the side roads off the main Hwy. but I don't understand why it wasn't included in the Goshen Valley area. We are right beside the Goshen Valley VFD. We need it for school and work so much. Hughes Net just doesn't cut it! Any info on this would be greatly appreciated. We are excited and can't wait to begin internet service with Holston Connect!!


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5:50PM January 16, 2019

Vereena Dolsen
My main interest is in the TV portion, internet would be great but when will the TV portion be available? Internet is all ready in my neighborhood. Will you let us know when TV is available?


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9:16AM January 16, 2019

Melissa Velka
It looks like the Rogersville side of Goshen Valley Road is outside the current zones. We are serviced by the Cooperative, and I thought the whole service area was going to be included. Are we perhaps being added in a later project phase? I am a full-time telecommuter, and the sooner I can get rid of satellite internet the better. Thank you!


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4:41PM January 16, 2019

HolstonConnect Admin
Melissa, there will be 4 phases of construction throughout the Holston Electric Cooperative's entire service territory. At this time, only Phase 1 is presently shown on the map. HolstonConnect is glad to hear you are excited about our services coming to your region.

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10:45AM January 15, 2019

Norman Vaughn
Any idea when the area of bulls gap will get service? I live on old hwy Rd and desperately need internet service for a job.


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12:09PM January 15, 2019

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the progression of construction, such as availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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11:15PM January 12, 2019

miranda qualls
any idea when the burem, tunnel hill area will be complete. cant wait!!!!


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12:08PM January 15, 2019

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the progression of construction, such as availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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8:52PM January 09, 2019

Tonia Dillard
Do you have pricing and a channel line up yet?


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11:55AM January 15, 2019

HolstonConnect Admin
Tonia, Thank you for your inquiry. HolstonConnect is still in the process of finalizing our video packages and have not released the channel line up or pricing yet. It should not be long though.

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10:09AM January 09, 2019

Bud Williams
We are in Zone 127, the lines were put up last month, can we get an approximate time when service will be available? days? weeks? months?


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2:06PM December 30, 2018

Jim Kite
Do you anticipate coming to persia area? We are on kite road for 25 years and have never had access to internet or cable.


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9:43AM December 31, 2018

HolstonConnect Admin
Yes, ALL of the Holston Electric Cooperative service territory will be constructed and provided service by HolstonConnect. If you are provided electricity by Holston Electric Cooperative, you will have HolstonConnect advanced fiber services built to your site. Unlike the big box providers, HolstonConnect will not cherry pick customers.

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2:17AM December 25, 2018

Tucker Tackett
Where/what is the legend for the zone map? At the present moment there isn't an indicator of what the colors represent in terms of availability.


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10:28AM December 26, 2018

HolstonConnect Admin
Green Areas and Orange areas indicate where construction is actively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes.

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8:22AM December 16, 2018

David Dykes
Pictures of the hardware used (or a make/model #) in the installation somewhere on the website would be nice so we know how much room to make for the in-house equipment ahead of installation.


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4:16PM December 17, 2018

HolstonConnect Admin
David, thank you for your inquiry. To learn more about the equipment installed with HolstonConnect high-speed interent, please visit our website at http://www.holstonconnect.com/faqs#collapse-1. Under the Internet tab, there is a button concerning the size of equipment which shall provide the specifications you seek.

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12:00PM December 12, 2018

chester gray
looking for an idea when Holston connect will come to 798 grassy creek road Rogersville , shows rural on map. I see you have lines run down Goshen valley rd. I am 3 miles off Goshen valley road, we only have hughesnet and direct tv and Centry link . worst service ever. lookin forward to Holston connect.


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1:50AM December 12, 2018

chris janosik
I do have a question will it be fiber all the way to modem ? and if so will it be a modem\router combo or just a modem? last question will 1Gps be to all 30,000+ or just closer to source? thank you.


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3:08PM December 12, 2018

HolstonConnect Admin
The fiber is ran all the way to the home to the ONT, as fiber does not use a modem. The ONT is provided free of charge to subscribers, and those who opt for our whole home managed wi-fi will be provided a HolstonConnect router. All 30,000+ members will be able to select from three speeds of 300 mbps, 500 mbps, or 1 gig.

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3:08PM December 12, 2018

HolstonConnect Admin
The fiber is ran all the way to the home to the ONT, as fiber does not use a modem. The ONT is provided free of charge to subscribers, and those who opt for our whole home managed wi-fi will be provided a HolstonConnect router. All 30,000+ members will be able to select from three speeds of 300 mbps, 500 mbps, or 1 gig.

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1:07AM December 11, 2018

chris janosik
i just want to say thank you for the hard work you everyone is rooting for you keep up the good work and kickass work keepin up with the power grid


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12:04PM December 07, 2018

benjamin holder
Will my current WiFi box work the same as spectrum?


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6:18AM December 10, 2018

HolstonConnect Admin
Maybe, but not necessarily, as HolstonConnect speeds are much faster than any residential speeds offered by Spectrum. o The router installed in your home must be proficient enough to handle Gigabit performance benchmarks. If you plan to go wireless, your devices must support the official Gigabit-compatible Wi-Fi standard of 802.11 ac, including your router to take advantage speeds up to 1 Gig. To benefit from the remarkable speeds offered by HolstonConnect, your Ethernet cable to your Wi-Fi router must be compatible as well, preferably Cat6.

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11:26AM December 01, 2018

Cathy Bell
I have looked at the zones and it says that mine is orange or tan right now but says remote on my dashboard. Does that mean that they are just working on getting it in now and we will turn to green soon. I am thankful we are going to be getting internet in the soon near future.


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8:30AM December 03, 2018

HolstonConnect Admin
The Orange areas are where construction is actively underway, but not complete. The Blue areas are In-Service areas, and HolstonConnect service is now available to Individual and Commericial Businesses and Residential Homes in the Blue. The Green Areas are where construction is primarily complete, and sign-ups should be activated very soon.

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8:43AM November 30, 2018

Sanford Hileman
What is the Estimated Time of service for upper East Surgoinsville at Hawthorne Road. I noticed on the map you have service East of us and West. For some reason the service jumped over us? Does population dictate when the service is put in or geographic location. We have no DSL available, just WiFi. Also I didn't know you could register until I looked at this web site. Does that help getting service sooner? If so I'll spread the word to my neighbors.


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8:34AM December 03, 2018

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the progression of construction, such as availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible. The number of registrations does not influence construction. However, it does allow us to better communicate changes, products and availability as it becomes available to the members.

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8:30PM November 29, 2018

Raymond Hice
I received a couple of emails, one on making comments on 4 grants which I did. The other concerning phone service. I presume that this is in home service only? I cut the cord for cell only. Is cell phone service in the future? Enjoying your internet service, thanks


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8:32AM December 03, 2018

HolstonConnect Admin
HolstonConnect will only be providing home/business phone service. At this time there are no future plans for cell phone service.

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12:30AM November 29, 2018

Gary Anderson
I received an email from HolstonConnect asking us to comment for more grant money to the Persia area. We live on Bear Paw Ln outside of Persia near the Greene County Line. Are we included in the Persia Zone? We are the forgotten folks at the end of the county off Highway 70. We hardly have cell phone service.


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4:45PM November 29, 2018

HolstonConnect Admin
Mr. Anderson, every last Holston Electric Cooperative customer will have HolstonConnect's advanced fiber-based services made available to them! Even Bear Paw Lane. Fortunately, your HolstonConnect and Holston Electric Cooperative want to take every step possible to make certain we are fiscally responsible, and by applying for grants, HolstonConnect could save thousands in construction costs. The grants are only available to regions that are considered unserved, and that means there must not be landline providers or high speed cell phone data coverage. Even those who reside in "served" areas would benefit from supporting our grant applications, as all funding raised helps increase the speed of construction and installation to our entire service territory. HolstonConnect looks forward to bringing our community and our future to the cutting edge, and that means for all of our customers.

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7:18PM November 28, 2018

Joseph Ford
If i was to buy the 500mbs package will i be able to play games without lag


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4:29PM November 29, 2018

HolstonConnect Admin
As HolstonConnect offers fiber services, meaning lower latency across the whole network compared to traditional copper cable, the 500 Mbps offers most gamers an optimal experience. However, households with numerous connected devices, such as cell phones, laptops, smart tvs, all simultaneously uploading, downloading and streaming at the same time may find the 1 Gig service to be beneficial. With HolstonConnect, there is no contract; so, customers are free change plans as necessary to meet their household needs.

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10:23AM November 22, 2018

Rita Jefferson
If we start with the base speed, will it be a problem to upgrade?


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9:44AM November 24, 2018

HolstonConnect Admin
Without the hassle of contracts other providers insist upon, HolstonConnect customers can quickly and easily upgrade at any time.

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3:52PM November 18, 2018

William Hewitt
We live on Plantation Dr is there an anticipated date for connecting us?


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11:07AM November 20, 2018

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the regions to be included in Phase 2. Moreover, many facets of the construction are beyond our control, including availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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3:26PM November 17, 2018

David Dykes
Waiting with great anticipation for availability.


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8:59AM November 17, 2018

Roger Wilson
When I typed my address in it says Remote. I am not sure what that means. I notice on the map that orange is at least in the area's surrounding Old Highway 70 out to the Strahl Area. I also noticed that you offer wifi setup. I have a router with almost 1 GB of speed. So if you buy the 300 or 500 MB plan. Do you have to pay for modem or is it included with the price


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8:09PM November 17, 2018

HolstonConnect Admin
Roger, remote means the area is not under construction just yet. However, new zones are being added every couple weeks to indicate new construction. Also, fiber-to-the-home requires an ONT, where cable or dsl require a modem. HolstonConnect provides the ONT inside the home, and this piece of equipment is included in the monthly subscription cost.

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8:33AM November 17, 2018

Roger Wilson
I found the prices for Internet and phone. But, I did see any prices for TV service. Are they never going to offer TV services, or just not offering TV services at this time


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7:54PM November 17, 2018

HolstonConnect Admin
Thank you for your interest in HolstonTV. The video service is incomplete at this time. Contracts are still being negotiated with all channel providers. The pricing will be added to this site, as well as www.holstonconnect.com once the video packages are final.

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8:26AM November 17, 2018

Roger Wilson
I live on Strahl Dr near Rogersville, TN. I now have Spectrum, but very interested in Holston Connect when it becomes available in this area. Do you have any idea when it may be available in this area. And, do you have pricing yet for the TV, Internet, and phone


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12:51AM November 17, 2018

Danielle Hensley
I haven't received anything until today when I got an email from Holston Connect. Does this mean that they will soon be working in my area?


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7:57PM November 17, 2018

HolstonConnect Admin
Danielle, at this time, engineering and design has only been fully completed on Phase 1. Most of the areas within Phase 1 have be loaded to the zones tab on our website. These locations will be provided service availability in the coming weeks and months. Additionally, a few more zones will be added to Phase 1 soon. Based upon prior experience by other providers who have built fiber-to-the-home and our design and engineering firms, a service territory the size of Holston Electric Cooperative has required three to five years to complete in entirety. Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the regions to be included in Phase 2. Moreover, many facets of the construction are beyond our control, including availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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11:44PM November 16, 2018

James Manis
We reside off Highway 70 on Sulphur Springs Rd. I am hoping eventually Holston Connect will serve our area. Any way of knowing if you all plan to expand our way? This technological advancement in a deep rural area like many parts of Rogersville is life changing in some ways. Great work so far y’all.


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7:59PM November 17, 2018

HolstonConnect Admin
Yes, ALL of the Holston Electric Cooperative service territory will be constructed and provided service by HolstonConnect. If you are provided electricity by Holston Electric Cooperative, you will have HolstonConnect advanced fiber services built to your site. Unlike the big box providers, HolstonConnect will not cherry pick customers. THERE WILL NOT BE a required number of subscribers per area before we build it either. We do, however, ask for your patience as we know so many are in need of service, but it will take time to build to everyone. We heard your cries during our district member meetings. We collected your surveys and know that nearly 40% are without access at all, and as one of the seven cooperative principles, we focus our concern on the community. Thus, our board of directors formed HolstonConnect to provide fiber-based solutions to all members and to bridge the digital divide. HolstonConnect will continue to work diligently with contractors, engineers, and employees to build service as quickly and safely as possible to all members in our service territory.

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10:22PM November 16, 2018

Darlynne Downey
I see that Goshen Valley is outside the phase 1 zones, yet we were one of the first areas getting the new cable strung when construction started this past summer. Any estimate of when we can get service out here? I understand that it starts from the middle of the service area, but I have been watching the trucks at work all along Goshen Valley, to Burem Road, all the way into Rogersville... Please don't hook up Church Hill, which already has service, before Goshen Valley, which has zero cable, zero cell phone, and not even reliable land line service...


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9:29PM November 16, 2018

Deborah Minor
Is there a data cap or will it be unlimited on the plans you have listed?


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8:01PM November 17, 2018

HolstonConnect Admin
Deborah, Data provided by HolstonConnect's high-speed fiber-to-the-home is not throttled or capped.

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9:49PM November 13, 2018

Tyler Davidson
Will Holston Connect be going down Watterson Gap in Surgoinsville?


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10:44AM November 14, 2018

HolstonConnect Admin
HolstonConnect looks forward to providing service to Watterson Gap in Surgoinsville. If you already receive your electricity from Holston Electric Cooperative, you will soon be able to subscribe to fiber services offered by HolstonConnect. We ask for your patience as we have contractors working diligently to build a system, which typically takes three years to construct in entirety.

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2:11PM November 13, 2018

Anand Saxena
Looking at your product offering the pricing is confusing. Why does it say "Starts at?" This sounds like the price only applies to a package deal with phone or cable service, but by itself it would be more expensive. If I wanted 300 Mbps internet only what would be my regular monthly bill? What are the install costs for running the wiring from the street to the house? I have Spectrum coming into the house right now, and I am sure looking forward to trading up.


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11:43AM November 14, 2018

HolstonConnect Admin
That is an excellent question! HolstonConnect pricing includes the internet service listed at the speed advertised. We DO NOT bundle or discount based upon the number of services a customer selects. New and existing customers will all be charged the same costs for the same services, unlike many big-box providers. However, we do have other services available to compliment our basic options, such as Whole Home Wi-Fi, where we provide the wireless router, guaranteed customer service for device connections, and assurance of wireless connection no matter where you are located within your home. For 300 mbps, your cost would be $49.95 + tax. For 300 mbps and Whole Home Wi-Fi for $10.95 per month, the monthly cost would be $60.90 + tax. The complimentary services, like Whole Home Wi-Fi, have an additional cost. The great news is that all installation fees are waived for customers who maintain service for 12 consecutive months after subscribing!

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3:52PM November 11, 2018

Gabriel Rios
Will Holston Connect be available down in Mooresburg?


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7:34AM November 13, 2018

HolstonConnect Admin
Thank you for your interest in our services. HolstonConnect will build Fiber to ALL of the Holston Electric Cooperative service territory, including Mooresburg, within the next three years. We have contractors working nonstop to build the infrastructure to our members as quickly and safely as possible.

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2:34PM November 06, 2018

Roy & Susan Bradley
I went ahead and signed up, even though no idea of when it would happen. When I looked at the products you offer there was internet and phone. Is TV not included? My husband is very old school and don't know about "streaming" and all that and my knowledge is very limited. We have a very high bill each month to be able to get TV so I was wondering.


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7:10AM November 08, 2018

HolstonConnect Admin
Thanks for checking in with us at HolstonConnect. Our television packages are still being negotiated with channel providers, but HolstonConnect hopes to have those available to members very soon as well.

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10:13PM November 02, 2018

Lora Sandidge
Is this going to be available in the Beech Creek area in the near future? Currently, it is not in the green or tan areas.


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7:18AM November 08, 2018

HolstonConnect Admin
The intention is to build Fiber to ALL of the Holston Electric Cooperative service territory within the next three years. Specific sections and roads outside Phase 1 have been grouped into 3 additional phases. At this time, there is not a definitive order determined for construction progress for those 3 additional phases. The order will likely be based upon the suggestion of outside Engineers who provide guidance during projects of this magnitude. However, we have contractors working nonstop to build the infrastructure to our members as quickly and safely as possible.

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3:28PM October 31, 2018

PETER TOROK
The zones map shows a central green area and then tan colored areas. Are these zones 1a and 1b, respectively? They are running cable along our road right now. Can you give an estimate of how soon we can expect to get connected? Besides the monthly service fee, is there a separate charge for installation? We have a long gravel driveway - about 1000 feet from the road. Thanks for making fiberoptic rural broadband internet a reality!


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12:03PM November 23, 2019

Jessica Mckinney
Is there a specific date that Holston connect will be available for 150 Dye Rd in Goshen Valley?

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10:29AM November 02, 2018

HolstonConnect Admin
You are correct! The Green Areas are included in Zone 1a, where construction is primarily complete, and the Orange (aka Tan) areas are Zones 1b and 1c, where construction is actively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes. Based upon your electric account location, it appears you reside in a Zone that is presently under construction and should have service availability in just a few short months! The installation charge is waived for those who maintain 12 consecutive months of service with HolstonConnect. Presently, we do not charge "Aid to Construction" for additional footage to run fiber-to-the-home for new customers either.

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12:02PM October 31, 2018

JOHNNY SAMSEL
What do the different zone colors represent?


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10:31AM November 02, 2018

HolstonConnect Admin
The Green Areas are included in Zone 1a, where construction is primarily complete and service should be available within a few weeks. Orange areas (may appear tan on some monitors) are Zones 1b and 1c, where construction is actively and aggressively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes. Be sure to check back often, as we will continue to add additional construction areas frequently.

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12:09PM October 30, 2018

Raymond Hice
How do we find out what zone we are in?


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4:16PM October 30, 2018

HolstonConnect Admin
Mr. Hice, Thank you for contacting HolstonConnect. Only Zones 1a, 1b, and 1c of Phase 1 have been loaded into the mapping system as they are presently under construction. By selecting the "Zones" tab at the top of the page, you can view the areas presently in Phase 1

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7:04PM October 18, 2018

Mark Fitchett
Any idea yet of end user equipment (modem/router) cost? Does Holston have a preferred unit?


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4:07PM October 30, 2018

HolstonConnect Admin
HolstonConnect offers Whole-Home Managed Wi-Fi for $10.95 per month with Comtrend Ethernet 400mW Routers. These wireless routers avoid long buffer times and take advantage of the latest high-bandwith applications and services such as streaming of HD and UHD IPTV, home-automation, and online gaming. Our Whole-Home Wi-Fi solution allows for remote management to easily fix wireless issues, resulting in fewer Service Call Fees to our customers.

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10:39PM October 01, 2018

Tammy Thompson
I have lived here 19 years and can't get DSL or Comcast, only internet/cable service available is Dish or DirectTv. My daughter starts high school next year (lap tops assigned to each student) I sure hope internet is available by then. Now it's a drive into town to find WI FI to complete school projects.


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1:59PM September 14, 2018

Michael Mcpeek
I'm on choptack Rd in rogersville tn on the hwy 66 side and only can get satellite WiFi which won't let my great nephew play his game online with our tremendous lag, no cable service or broadband service is available out here on my end of choptack Rd. Is there anyway possible to know when Holston Connect will be available in this area? Thank you for your time and consideration in this matter! Sincerely, Michael Mcpeek


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8:30PM September 11, 2018

Tim Lipe
I have lived in Whispering Oaks subdivision in Surgoinsville for the past 15 years. It is a subdivision of at least 40 houses and the only internet available is at a speed of 1.5 mbps. I'm very glad that you all are going to start offering these services but as most other commenters are saying it would have been nice to start in the areas of need first. As an employee of TVA, I certainly understand how grids work and know that you have to start in the middle and work out from there. These days the internet is not just a luxury, it is a necessity. My wife has to do so many continuing education hours as part of her job and it is a struggle to get these done with internet that is basically dial up. Again, thanks for the service and hopefully some of this can get expedited to get these services out to those who are in need the most.


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11:31AM September 02, 2018

Christina Mikesell
I live in Christian Bend area and use ATT for phone service and ATT mobile hotspot for internet and Dish Network for TV. These are very expensive and have limited affordable access. I am eagerly and somewhat patiently awaiting this service. In the next 3 yrs I will have paid close (or perhaps more if they keep increasing their rates) to $10,000 for these services. I am happy that you saw the and are working for us on this. THANKS!!!!!!


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12:13PM August 31, 2018

Trey Murrell
When will construction begin on the western end of Hawkins County? Lakeview/Alumwell/Mooresburg area?


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1:52PM September 04, 2018

HolstonConnect Admin
As construction continues, additional zones will be announced on this site as soon as the information becomes available. With HolstonConnect contractors working diligently on construction, we hope to provide services as soon as possible to all of our members. Please check back often for updates.

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7:16PM August 28, 2018

carlos de souza
Interested when service will be provided off 70 and Hickory Cove north of 11. Currently no service provided by any company.


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3:59PM August 29, 2018

HolstonConnect Admin
There is a lot of energy and excitement at our offices. Every day contractor trucks roll into our facilities to load materials and head out for a long and hard day of construction, and our contractors have already accomplished an amazing amount of work. Just like yourself, members throughout our service area are anxiously awaiting availability where there is limited or no service available. HolstonConnect is attentively aware of our members' needs. That is why we have every crew working to construct our fiber-based advanced communication lines as quickly and efficiently as possible. Unfortunately, we do not know exactly how long it will take to build the entire project. However, the good news is that our construction is advancing rather quickly. We encourage you to check the site often to see our updates.

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7:33PM August 27, 2018

John Parsons
I have read that you are starting South of Rogersville and South of Surgoinsville. However, when checking status of my address, which is south of both. On Butcher's Valley we have ZERO internet available, I would gladly pay for the "crappy" dsl someone said they have. Like another cooperative member wrote, we rural people are in need of any internet.


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3:49PM August 29, 2018

HolstonConnect Admin
Mr. Parsons, HolstonConnect certainly understands your need for services in rural areas. When building a fiber infrastructure, a Network Operations Center (the brain) is housed at the main facility. In this case, the Network Operations Center is located in Rogersville at our main office, and the system has to be built outward like the nerves from the brain to the fingers and toes in a person. Unfortunately, it takes the longer for a sensation to reach a person's toes than it does their neck traveling along the nerves. Our rural residents are the most in need of these services, and we ask for your patience as we continue with construction. HolstonConnect is hard at work and has many contractors on site assisting. Our entire service territory, even our toes, will have services made available as we progress. When electricity was being installed in the 1940's, homes anxiously awaited line construction by Holston Electric Cooperative, but fortunately, our members won't have to wait nearly as long for these services. We encourage you to check back routinely for update. By clicking the Zones tab at the top of the page, the areas in green indicate the first zones in phase 1 already under construction. Additional zones will be added shortly, and thank you for your interest in our new services.

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5:47PM August 27, 2018

Robert Brasington
In a comment you mentioned that are area our size usually takes about three years. Are you saying that we will have the HolstonConnect service by 2021?


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2:30PM August 29, 2018

HolstonConnect Admin
Mr. Brasington, HolstonConnect has contractors constructing services diligently throughout the region under the watchful eye of our broadband plant manager. You will continue to see these contractors, and others as they become available from other job locations, while we expand our zones of construction. Our intent is to build the infrastructure as quickly, safely and efficiently as possible to our entire service territory. HolstonConnect is running as hard as we can at full-speed-ahead to get you the services you need and deserve.

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7:59PM July 26, 2018

Melissa Thompson
Is there anything Holston members can do to help with the construction timeline? Is there a way to have local businesses or tradesmen assist? Are there any specific politicians we may contact to request more financial assistance with the project?


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2:23PM August 29, 2018

HolstonConnect Admin
Thank you for supporting HolstonConnect, and there is actually a way members, businesses and those within our community can assist. Many grant opportunities are weighted, and one portion of the score is based upon community support and need. Members can submit letters to HolstonConnect at PO Box 190, Rogersville, TN 37857 explaining how advanced communication services such as high-speed internet would improve quality of life, education, access to medicine, economics of the region, job training, etc. These letters can then be used as evidence when we submit grant applications explaining the need for the services in our rural area. Thank you again for your support.

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8:06PM July 09, 2018

Bill Dietz
Is there a timeline for Hwy 70 South, Charter wont even come look at my property even though they serve my neighbor directly behind me, with a clear path to run a cable. Very poor customer service on there part


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10:40AM July 16, 2018

HolstonConnect Admin
As construction continues, additional zones will be announced on this site in Phase 1, then Phase 2. An entire service territory the size of Holston Electric Cooperative's typically takes around 3 years to complete. However, HolstonConnect has contractors working diligently on construction. We hope to provide ALL our members with our advanced services as soon as possible.

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4:32PM July 09, 2018

Anthony Bormes
It's really disappointing to see that the initial phase of implementing the new infrastructure is inside the city limits of Rogersville. The city limits already has high speed internet options available . The rural areas do not have any high speed internet options. Our families and school children have been put at a educational disadvantage due to lack of internet access. You people really need to look at the list of supporters already signed up. You will be able to see the common theme real quick ... Remote, Remote, Remote! It would seem to me, you would be working towards servicing the people that actually want your service and are ready to sign up. All the media I have read about Holston Connect mentioned how they were going to bring internet to the rural areas. The areas with limited or no high speed internet available. To see you map of the initial stages of implementing service without rural areas being considered at this time is a huge disappointment. I hope other remote members in these areas join me to express their dissatisfaction for the implementation of Holston Connect.


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10:36AM July 16, 2018

HolstonConnect Admin
HolstonConnect understands your concerns. However, construction must begin adjacent to our Network Operations Center located in our Rogersville branch of Holston Electric Cooperative. Think of it as throwing a stone into the middle of the pond. The ripples will continue outward until they reach the final shore, or the last mile of our service territory. Just as other utilities, including electricity, water and natural gas lines, begin in a single location and branch out to contiguous areas, HolstonConnect will be announcing additional zones in Phase 1 as construction continues to build outward to our rural and remote members.

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8:36AM July 02, 2018

Lee Umberger
What is the plan for Cloud Creek Road area??? We can only get AT&T DSL which is poor at best. Seeing that you are in more populated areas. Are more rural areas going to get this?


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12:48PM November 05, 2018

Lee Umberger
Do we have an ETA on when this will be available in our area. AT&T has become so unreliable we are ready to drop now. We are looking toward Satellite internet for service and is a 2 year commitment. Is it safe to say you wont be in the area in that time frame?

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10:29AM July 16, 2018

HolstonConnect Admin
HolstonConnect will provide advanced communication services, including Television, Internet, and Telphone, to ALL of the Holston Electric Cooperative service territory. We ask for your patience as fiber construction continues to progress to neighboring zones.