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7:50PM September 12, 2019

Frank Reckenberg
Hi, I live on Cedar Creek Church RD. Your map shows my address as a remote location. I went to the dinner tonight and am now wondering since the cable is being installed in my area what does “remote” mean? I was told my service would be completed before winter. Is this still the case? Frank Reckenberg


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2:35PM September 13, 2019

HolstonConnect Admin
Mr. Reckenberg, your address is located in Phase 2 Russellville with an Estimated Service Availability of Winter 2019. The areas within the map are set up as either In-Service, Pre-Registration, Remote, Reference, or Private. Those terms are used internally for our construction purposes.

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9:49AM September 12, 2019

Elizabeth Griffin
I’m on Roberts Road in Persia community. When are we suppose to be able to receive holston connect


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2:38PM September 13, 2019

HolstonConnect Admin
Persia is located within Phase 3 with an Estimated Service Availability of Winter 2020.

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7:25PM September 10, 2019

Margie MacMurray
What is the orange areas mean


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8:01PM September 15, 2019

HolstonConnect Admin
The orange areas are presently under construction.

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7:05PM September 10, 2019

Margie MacMurray
how do you sign up for services I live on Holliston mills


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8:02PM September 15, 2019

HolstonConnect Admin
Call our office at (423) 272-8821 to speak with a CSR. They will be glad to explain all the service options and assist you with all your needs.

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1:13AM August 29, 2019

Jesse Shrader
Im on robinson creek rd. they have run the cable up our road is there a time frame for service here?


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10:33AM August 29, 2019

HolstonConnect Admin
The first stage of the fiber line has been ran through your region. Additional steps must be taken before service can be made available, but the great news is that service is scheduled to be available by late Fall of 2019.

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4:36PM August 22, 2019

Mike Lacey
Is the winter on 2020 in the first quarter or the last quarter of the year?


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10:06AM August 26, 2019

HolstonConnect Admin
Mr. Lacey, your address is located within Phase III. Your estimated service availability is the last quarter of the year 2020.

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9:49PM August 20, 2019

Christy Phillips
3473 Beech Creek Rd is in the Green zone. Does that mean it is actively under construction? Thank-you.


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10:08AM August 26, 2019

HolstonConnect Admin
Ms. Phillips, Beech Creek Road is included in Phase IV. Estimated service availability is not expected until Summer of 2021.

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11:48AM August 15, 2019

Jerry Mowl
What phase are we in, and when is the expected availability for date for Dodson Hollow Road off of Tarpine Valley? Some on the Valley are already connected.


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8:54PM August 04, 2019

Wayne Clevinger
I live on choptack Rd. could you advise when service will be available?


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10:37AM August 05, 2019

HolstonConnect Admin
Mooresburg, including Choptack Road, is located within Phase 2, with an estimated service availability of Late Spring 2020. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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12:40PM August 02, 2019

Trevor Bellamy
Any idea when service will be available on Pattonsville Rd?


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10:39AM August 05, 2019

HolstonConnect Admin
Pattonsville Road is presently under construction as a portion of Phase I. All of Phase I is scheduled to have service availability by the end of summer. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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11:21AM July 31, 2019

Edward Anderson
I live on Hawthorne Rd just off 11W in Surgoinsville. I understand that we are a part of phase 1. We've had the "backbone" installed for a few months now. Any idea when the "splicers" might be coming through? Thanks!


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10:46AM August 05, 2019

HolstonConnect Admin
All of Phase I is scheduled to have service availability by the end of summer.

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8:39AM July 29, 2019

Matthew Keller
I was curious to the estimated arrival of this service for Beacon Light Rd. In Whitesburg? Thank you!


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10:40AM August 05, 2019

HolstonConnect Admin
Bulls Gap, including Beacon Light Road, is located within Phase 3, with an estimated service availability of Fall 2020. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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4:34PM July 18, 2019

Damian Sevant
I have seen utility workers from trees running lines down the road right next to us. Is this yall running the fiber lines?? We're located at Meadow Springs Ct. Looks like they ran lines down Mullins rd. This mean we're on track for January 2020???


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10:45AM August 05, 2019

HolstonConnect Admin
Mr. Sevant, our contractors have began main line construction in the Russellville and Morristown areas. Based upon your address, you are on track for service availability in January of 2020.

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11:36AM July 17, 2019

Michael Marshall
HolstonConnect's high-speed internet line currently ends just prior to the Simpson Road's exit off of the Goshen Valley Road going toward McPheeters Bend School, Goshen Valley Volunteer Fire Dept. and Church Hill. This mentioned end location of the HolstonConnect's high-speed internet line is approximately 2 miles from our home at 121 Scism Lane because our power line comes directly off of the Goshen Valley Road. When does HolstonConnect estimate that my neighbors and family will get HolstonConnect's high-speed internet and other products in our homes? We all are very anxious to connect. Thank you, Michael A. Marshall


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10:42AM August 05, 2019

HolstonConnect Admin
Goshen Valley, including Simpson Road, McPheeters Bend, and Scism Lane, is located within Phase 4, with an estimated service availability of Summer 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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3:15PM June 13, 2019

Sarah Dykes
Curious if You all will eventually get and Discounted rates for customers who bundle all 3 services?


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7:39PM June 13, 2019

HolstonConnect Admin
We currently offer a loyalty TriConnect credit of $10.00 a month to any customer who takes all three services. It is our belief that customers want clear and transparent pricing, to be treated fairly and equally, not subjected to contracts or the gimmick of promotional pricing. Therefore, everyone will be offered the same rates for each service.

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7:39PM June 13, 2019

HolstonConnect Admin
There are no data caps and no throttling of speeds. It is entirely unlimited!

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9:16PM June 09, 2019

Debbie Mardis
When do you think we might get it at 3612 Beth Carr Rd. in White Pine?


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7:41PM June 13, 2019

HolstonConnect Admin
Your address falls within Phase 2, with an anticipated service date of January 2020.

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1:30AM June 05, 2019

Jesse Shrader
Any news as to when we will have service on Robinson Creek Rd its between Fish Hatchery and Silver City?


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2:04PM June 08, 2019

HolstonConnect Admin
Silver City, Springvale, Stansberry Road, Warrensburg, Fish Hatchery and Witt all fall within Phase 2. Estimated service availability date for those areas is late fall of 2019. **This is not a comprehensive list of locations in the Morristown region of Phase 2, and all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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9:09AM June 04, 2019

Daniel Morrell
Is there a way that you could put a tracker on the website that shows where the splicing crew is working each day?


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10:59AM June 08, 2019

HolstonConnect Admin
Unfortunately we cannot. HolstonConnect is at the mercy of contractors when it comes to splicing. Cooperatives throughout the country are undertaking the construction of fiber for their members, and with a very limited number of splicers available throughout the region, there is a great deal of competition to maintain splicers. Splicing is also primarily done during initial construction, and thus most splicers do not stay within a region. They typically move around from location to location, where the greatest amount of work is to be done. There is no guarantee from day to day as to number of splicers available in Northeast TN. Also, the orange areas turn blue in large chunks. While it may seem the progression is slow, HolstonConnect is way beyond schedule and moving at a very, very fast rate. In fact, construction of our fiber system is much more efficient and speedy than most throughout the country. We continue to ask for your patience, as it may seem slow. However, we are working as diligently and fast as possible.

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11:08PM June 04, 2019

Melissa Thompson
It seems we have lots of areas with the main backbone ready for the splicing crew but the splicing phase is taking a very long time. Does this specific function need more staff? How do we get the staff needed to move this project along faster? There are areas that have been orange for a very long time. People would feel less anxious if orange areas were turning into blue areas on a regular timeline.

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2:09PM June 01, 2019

Damian Sevant
Looks like Meadow springs Ct in Russellville is part of phase 2? When will our area get services? Everybody here cant wait to get rid of Xfinity. I see some parts of phase 2 is 2019 some is 2020?? Can you clarify?


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2:23PM June 08, 2019

HolstonConnect Admin
The Russellville portion of Phase 2 is ESTIMATED to have service available around January of 2020. Upon completion of the areas of Silver City, Springvale, Fish Hatchery, Witt, etc., Construction shall begin in the Russellville areas, including but not limited to Cedar Creek, Three Springs, Anderson Bend and more.

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3:59PM May 29, 2019

Curtis Colley
When will services be available on War Valley Rd ?


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10:47AM May 30, 2019

HolstonConnect Admin
War Valley is located within the Goshen Valley Region of Phase 4, with an estimated service availability of Summer 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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1:02PM May 29, 2019

Edward Anderson
I live on Hawthorne rd just off 11W. I see our area is shaded orange now. Could you please tell me what this color means in terms of availability. Thanks! Ed Anderson


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2:25PM June 08, 2019

HolstonConnect Admin
Orange means the area is under construction. Once it turns blue, customers can sign up for service installation.

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8:38PM May 28, 2019

Jeff Bowers
What phase of construction is Mooresburg in?


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10:48AM May 30, 2019

HolstonConnect Admin
Mooresburg is located within Phase 2, with an estimated service availability of Late Spring 2020. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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1:46PM May 28, 2019

susan cradic
The workers have been working on the wiring on our property but I received an email today saying I wouldnt have service until 2021??? I'm confused


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10:59AM May 19, 2019

Joshua Kesterson
Is there any time frame estimate for the Fish Hatchery Rd area in Morristown/Hamblen Co. near your Springvale substation? It appears lines may have been run recently. Is that correct? Thanks!


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11:20AM May 20, 2019

HolstonConnect Admin
Mr. Kesterson, Morristown, including Silver City, Springvale, Stansberry, Warrensburg, Witt and Fish Hatchery, are all in Phase 2 of construction. Service availability to these areas is estimated to be by Winter of 2019.

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8:03PM May 17, 2019

Daniel Morrell
What phase is Bear Hollow supposed to be in?


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10:49AM May 30, 2019

HolstonConnect Admin
All of Phase 1 is scheduled to have service availability by the end of summer.

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1:35PM May 29, 2019

DEBORAH GILLIAM
I live in West Bear Hollow, did you find out when service might be available?

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2:49PM May 21, 2019

Daniel Morrell
What is the estimated completion date for this part of phase 1?

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11:18AM May 20, 2019

HolstonConnect Admin
Bear Hollow is in Phase 1 of construction.

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8:29PM May 15, 2019

James Manis
Our address is Sulphur Springs Rd, just north of Rogersville. I noticed that the zone map has added large green portions. Are we currently in Phase 2? Estimated completion date? Thanks for all y’all do. Keep on working hard!


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12:05PM May 16, 2019

HolstonConnect Admin
Mr. Manis, we are in the process of adding all the Phases to the map to allow our members to know when they can expect service. Additional Phases will be added as we receive the drawings. Based upon your address, you are included in the Rogersville North Area in Phase 4. Estimated service availability is Fall of 2021. However, areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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1:01PM May 15, 2019

Steven Lawson
I live on Brooks Road in Rogersville, TN. In the Persia community. Is there any timeframe as to when we would be able to access the Holston connect service?


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12:09PM May 16, 2019

HolstonConnect Admin
Mr. Lawson, Persia is included in Phase 3, with an estimated service availability of Winter 2020. However, areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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4:11PM May 07, 2019

Adam Elliott
We live on Bear Paw Lane with no internet options.Comcast and Spectrum but say we are to far from their service area.With a homeschooled child,internet service would be greatly appreciated.Any idea on time frame before it reaches our area? Thank you!


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2:59PM May 14, 2019

HolstonConnect Admin
Mr. Elliott, it appears you are in the Goshen Valley region. As your address lies within Phase 4, your estimated service availability date is the summer of 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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10:16PM May 01, 2019

Heather Hurst
If the lines are on Goshen valley why don't we have it now adays the schools have so much of there work on the internet you run out of internet first. We were promised unlimited internet that was sopossto be so much better where is it!!!


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3:18PM May 14, 2019

HolstonConnect Admin
Ms. Hurst, only a small portion of the fiber backbone has been ran along Goshen Valley. The fiber is ran in separate stages, with backbone crews working first, then another group of contractors completes another portion, as it must be spliced. HolstonConnect asks for your patience as we continue construction. While previously stated, the entire project could take anywhere from 3 to 5 years to complete, but every member within our service territory will be provided the opportunity to purchase our services. As Goshen Valley lies within Phase 4, your estimated service availability date is the summer of 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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9:47PM April 30, 2019

carolyn york
We live in Stewart hills sub division, do u have a questimation as to when u will b n our area? Cant wait to get rid of Spectrum.


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3:23PM May 14, 2019

HolstonConnect Admin
Ms. York, based upon your address it appears your address lies within Phase 4, your estimated service availability date is the Winter of 2021. However, all areas are subject to change without notice based upon receipt of grants, availability of materials and contractors, and unforeseen weather and terrain.

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12:10PM April 20, 2019

Tammy Thompson
In addition to inputting your address to check eligibility status for Holston Electric customers, can you please add a function that shows which phase of construction we are classified in? I get, there are zones in phase 1 that you are currently working on, but for us that are not in your phase 1, we are left wondering what phase we are included in, and we don’t want to lock into a 2 year agreement with satellite service ( the only service I can get) knowing you are planning to get all of your Holston Electric customers connected.


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3:34PM April 15, 2019

Michelle Dean
Any word on when coverage is going to be available in poor valley? I have via-sat/exede and they keep raising the prices... I hope it is soon


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2:31PM April 01, 2019

Nick Ivy
When will service be available in Russellville? This internet service is literally going to change my life im really excited about it. I can finally pursue what I've wanted.


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2:27PM June 08, 2019

HolstonConnect Admin
The estimated service availability date for Russellville is Winter 2019.

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4:57PM March 31, 2019

Aleshia Carmack
Is there certain packages for internet and tv services? Also is the internet going to be unlimited or priced by so many gb? We are in the Surgoinsville area.


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10:49PM March 30, 2019

Mario Albanese
Will numbers from AT&T be transferable to the new service? I've had this number for 15+ years now and, honestly, have no clue if landline number transfers are as easy as mobile ones. If not, what will the exchange be for phone numbers on holston connect? Thanks! Looking forward to it!


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12:50PM March 28, 2019

miranda qualls
i noticed on the map they keep working going way up looks like to virginia i sure wish they would work on the orange zones they have put wires up but havent seen them put the transmitters up up poles. i cant wait til we are able to get internet.


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2:32PM March 15, 2019

Roger Wilson
Currently I have spectrum which requires a cable modem which is included with my connection. I then have a router connected to my cable modem to allow me multiple connections. So the question I have is when Holston Connect is available here in Strahl. What will be needed for the connection in my house and what will be needed to connect multiple devices


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7:38PM April 03, 2019

Robert Johnson
I live in Rogersville and have the service. You won't need anything extra. They do the complete installation of wiring and equipment. Your router should work with it. My Night Hawk does.

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5:45PM April 03, 2019

Michael Harris
The modem is called an optical network terminal (ONT). Small little box should be smaller than your cable modem, it is made just for Fiber internet and comes with your service. On the back of the modem is an Ethernet port just like your cable modem, you plug that into a wireless router just like your cable modem did. just a few things you should be aware of, if you rent your router from the cable company you will have to return it and buy your own. I believe Holston Connect is also offering rental wireless routers as well. If you go to the store and buy your own router or use your old router the speeds matter, if you buy a $30 router and pay for 1gb fiber dont be surprised when it doesnt run 1gb speeds. This is a limitation of your router not your service, in other words its not Holston Connects fault if you use a 8yr old router that can't handle the crazy fast speeds they are offering. If you have a newer router you should probably be just fine. I dont work for them just to be clear just trying to help

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4:38PM March 06, 2019

Robert Johnson
Loving my internet! The speeds are amazing and very reliable. Charter doesn't come close. Can't wait to see the TV packages. Will there be a TV app or will it be just through a receiver?


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8:42AM March 03, 2019

sherrie foshie
will the Russellville area be getting the internet and tv services at some point? Holston is our power company. Sure hope so we need a new option


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6:44PM February 25, 2019

Steven Quillen
How do you read the map? What do the different colors mean?


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8:57AM February 26, 2019

HolstonConnect Admin
The Orange and Green Areas are where construction is actively underway. The Blue areas are In-Service areas, and HolstonConnect service is now available to Individual and Commercial Businesses and Residential Homes. Once service becomes available to your residency, if you have previously registered within www.join.holstonconnect.com, you receive an email notification and a direct mailer to inform you that you are ready to sign up.

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3:51PM February 22, 2019

Ira Andies
I have briefly noticed TV packages available - but cannot find any information or channel listings for each package. When will this website make this information readily available?


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5:39PM February 27, 2019

HolstonConnect Admin
We are still waiting on a couple of the channel providers to complete their portion of contracts. As soon as they finalize all their details, we will send out the complete channel listings for the packages to all members.

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9:12PM February 07, 2019

Melissa Thompson
How often is the map updated?


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8:12PM February 18, 2019

Melissa Thompson
When will there be another update on status? Last update was posted November 16th. Are the phase 2 areas mapped out and when is that phase estimated to begin?

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8:39AM February 08, 2019

HolstonConnect Admin
The frequency of map updates varies. However, anyone who has registered in a remote region will receive an email when their status for their address changes.

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3:34PM January 31, 2019

Craig Belcher
Thank you, thank you, thank you! Question, are the advertised speeds both download as well as upload? If not what will the upload speeds be for each tier? Very happy to see that you will not be limiting or throttling the speeds.


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12:54PM February 05, 2019

HolstonConnect Admin
The advertised speeds are symmetric with the same upload and download speeds.

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11:01AM January 24, 2019

Christy Phillips
I noticed the orange zone goes down stops at Hwy.347/Beech Creek Rd. That is a major highway. I understand that it may take a little time to go down all the side roads off the main Hwy. but I don't understand why it wasn't included in the Goshen Valley area. We are right beside the Goshen Valley VFD. We need it for school and work so much. Hughes Net just doesn't cut it! Any info on this would be greatly appreciated. We are excited and can't wait to begin internet service with Holston Connect!!


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5:50PM January 16, 2019

Vereena Dolsen
My main interest is in the TV portion, internet would be great but when will the TV portion be available? Internet is all ready in my neighborhood. Will you let us know when TV is available?


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9:16AM January 16, 2019

Melissa Velka
It looks like the Rogersville side of Goshen Valley Road is outside the current zones. We are serviced by the Cooperative, and I thought the whole service area was going to be included. Are we perhaps being added in a later project phase? I am a full-time telecommuter, and the sooner I can get rid of satellite internet the better. Thank you!


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4:41PM January 16, 2019

HolstonConnect Admin
Melissa, there will be 4 phases of construction throughout the Holston Electric Cooperative's entire service territory. At this time, only Phase 1 is presently shown on the map. HolstonConnect is glad to hear you are excited about our services coming to your region.

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10:45AM January 15, 2019

Norman Vaughn
Any idea when the area of bulls gap will get service? I live on old hwy Rd and desperately need internet service for a job.


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12:09PM January 15, 2019

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the progression of construction, such as availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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11:15PM January 12, 2019

miranda qualls
any idea when the burem, tunnel hill area will be complete. cant wait!!!!


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12:08PM January 15, 2019

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the progression of construction, such as availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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8:52PM January 09, 2019

Tonia Dillard
Do you have pricing and a channel line up yet?


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11:55AM January 15, 2019

HolstonConnect Admin
Tonia, Thank you for your inquiry. HolstonConnect is still in the process of finalizing our video packages and have not released the channel line up or pricing yet. It should not be long though.

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10:09AM January 09, 2019

Bud Williams
We are in Zone 127, the lines were put up last month, can we get an approximate time when service will be available? days? weeks? months?


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2:06PM December 30, 2018

Jim Kite
Do you anticipate coming to persia area? We are on kite road for 25 years and have never had access to internet or cable.


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9:43AM December 31, 2018

HolstonConnect Admin
Yes, ALL of the Holston Electric Cooperative service territory will be constructed and provided service by HolstonConnect. If you are provided electricity by Holston Electric Cooperative, you will have HolstonConnect advanced fiber services built to your site. Unlike the big box providers, HolstonConnect will not cherry pick customers.

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2:17AM December 25, 2018

Tucker Tackett
Where/what is the legend for the zone map? At the present moment there isn't an indicator of what the colors represent in terms of availability.


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10:28AM December 26, 2018

HolstonConnect Admin
Green Areas and Orange areas indicate where construction is actively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes.

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8:22AM December 16, 2018

David Dykes
Pictures of the hardware used (or a make/model #) in the installation somewhere on the website would be nice so we know how much room to make for the in-house equipment ahead of installation.


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4:16PM December 17, 2018

HolstonConnect Admin
David, thank you for your inquiry. To learn more about the equipment installed with HolstonConnect high-speed interent, please visit our website at http://www.holstonconnect.com/faqs#collapse-1. Under the Internet tab, there is a button concerning the size of equipment which shall provide the specifications you seek.

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12:00PM December 12, 2018

chester gray
looking for an idea when Holston connect will come to 798 grassy creek road Rogersville , shows rural on map. I see you have lines run down Goshen valley rd. I am 3 miles off Goshen valley road, we only have hughesnet and direct tv and Centry link . worst service ever. lookin forward to Holston connect.


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1:50AM December 12, 2018

chris janosik
I do have a question will it be fiber all the way to modem ? and if so will it be a modem\router combo or just a modem? last question will 1Gps be to all 30,000+ or just closer to source? thank you.


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3:08PM December 12, 2018

HolstonConnect Admin
The fiber is ran all the way to the home to the ONT, as fiber does not use a modem. The ONT is provided free of charge to subscribers, and those who opt for our whole home managed wi-fi will be provided a HolstonConnect router. All 30,000+ members will be able to select from three speeds of 300 mbps, 500 mbps, or 1 gig.

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3:08PM December 12, 2018

HolstonConnect Admin
The fiber is ran all the way to the home to the ONT, as fiber does not use a modem. The ONT is provided free of charge to subscribers, and those who opt for our whole home managed wi-fi will be provided a HolstonConnect router. All 30,000+ members will be able to select from three speeds of 300 mbps, 500 mbps, or 1 gig.

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1:07AM December 11, 2018

chris janosik
i just want to say thank you for the hard work you everyone is rooting for you keep up the good work and kickass work keepin up with the power grid


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12:04PM December 07, 2018

benjamin holder
Will my current WiFi box work the same as spectrum?


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6:18AM December 10, 2018

HolstonConnect Admin
Maybe, but not necessarily, as HolstonConnect speeds are much faster than any residential speeds offered by Spectrum. o The router installed in your home must be proficient enough to handle Gigabit performance benchmarks. If you plan to go wireless, your devices must support the official Gigabit-compatible Wi-Fi standard of 802.11 ac, including your router to take advantage speeds up to 1 Gig. To benefit from the remarkable speeds offered by HolstonConnect, your Ethernet cable to your Wi-Fi router must be compatible as well, preferably Cat6.

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11:26AM December 01, 2018

Cathy Bell
I have looked at the zones and it says that mine is orange or tan right now but says remote on my dashboard. Does that mean that they are just working on getting it in now and we will turn to green soon. I am thankful we are going to be getting internet in the soon near future.


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8:30AM December 03, 2018

HolstonConnect Admin
The Orange areas are where construction is actively underway, but not complete. The Blue areas are In-Service areas, and HolstonConnect service is now available to Individual and Commericial Businesses and Residential Homes in the Blue. The Green Areas are where construction is primarily complete, and sign-ups should be activated very soon.

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8:43AM November 30, 2018

Sanford Hileman
What is the Estimated Time of service for upper East Surgoinsville at Hawthorne Road. I noticed on the map you have service East of us and West. For some reason the service jumped over us? Does population dictate when the service is put in or geographic location. We have no DSL available, just WiFi. Also I didn't know you could register until I looked at this web site. Does that help getting service sooner? If so I'll spread the word to my neighbors.


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8:34AM December 03, 2018

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the progression of construction, such as availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible. The number of registrations does not influence construction. However, it does allow us to better communicate changes, products and availability as it becomes available to the members.

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8:30PM November 29, 2018

Raymond Hice
I received a couple of emails, one on making comments on 4 grants which I did. The other concerning phone service. I presume that this is in home service only? I cut the cord for cell only. Is cell phone service in the future? Enjoying your internet service, thanks


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8:32AM December 03, 2018

HolstonConnect Admin
HolstonConnect will only be providing home/business phone service. At this time there are no future plans for cell phone service.

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12:30AM November 29, 2018

Gary Anderson
I received an email from HolstonConnect asking us to comment for more grant money to the Persia area. We live on Bear Paw Ln outside of Persia near the Greene County Line. Are we included in the Persia Zone? We are the forgotten folks at the end of the county off Highway 70. We hardly have cell phone service.


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4:45PM November 29, 2018

HolstonConnect Admin
Mr. Anderson, every last Holston Electric Cooperative customer will have HolstonConnect's advanced fiber-based services made available to them! Even Bear Paw Lane. Fortunately, your HolstonConnect and Holston Electric Cooperative want to take every step possible to make certain we are fiscally responsible, and by applying for grants, HolstonConnect could save thousands in construction costs. The grants are only available to regions that are considered unserved, and that means there must not be landline providers or high speed cell phone data coverage. Even those who reside in "served" areas would benefit from supporting our grant applications, as all funding raised helps increase the speed of construction and installation to our entire service territory. HolstonConnect looks forward to bringing our community and our future to the cutting edge, and that means for all of our customers.

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7:18PM November 28, 2018

Joseph Ford
If i was to buy the 500mbs package will i be able to play games without lag


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4:29PM November 29, 2018

HolstonConnect Admin
As HolstonConnect offers fiber services, meaning lower latency across the whole network compared to traditional copper cable, the 500 Mbps offers most gamers an optimal experience. However, households with numerous connected devices, such as cell phones, laptops, smart tvs, all simultaneously uploading, downloading and streaming at the same time may find the 1 Gig service to be beneficial. With HolstonConnect, there is no contract; so, customers are free change plans as necessary to meet their household needs.

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10:23AM November 22, 2018

Rita Jefferson
If we start with the base speed, will it be a problem to upgrade?


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9:44AM November 24, 2018

HolstonConnect Admin
Without the hassle of contracts other providers insist upon, HolstonConnect customers can quickly and easily upgrade at any time.

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3:52PM November 18, 2018

William Hewitt
We live on Plantation Dr is there an anticipated date for connecting us?


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11:07AM November 20, 2018

HolstonConnect Admin
Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the regions to be included in Phase 2. Moreover, many facets of the construction are beyond our control, including availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1 at this time, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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3:26PM November 17, 2018

David Dykes
Waiting with great anticipation for availability.


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8:59AM November 17, 2018

Roger Wilson
When I typed my address in it says Remote. I am not sure what that means. I notice on the map that orange is at least in the area's surrounding Old Highway 70 out to the Strahl Area. I also noticed that you offer wifi setup. I have a router with almost 1 GB of speed. So if you buy the 300 or 500 MB plan. Do you have to pay for modem or is it included with the price


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8:09PM November 17, 2018

HolstonConnect Admin
Roger, remote means the area is not under construction just yet. However, new zones are being added every couple weeks to indicate new construction. Also, fiber-to-the-home requires an ONT, where cable or dsl require a modem. HolstonConnect provides the ONT inside the home, and this piece of equipment is included in the monthly subscription cost.

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8:33AM November 17, 2018

Roger Wilson
I found the prices for Internet and phone. But, I did see any prices for TV service. Are they never going to offer TV services, or just not offering TV services at this time


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7:54PM November 17, 2018

HolstonConnect Admin
Thank you for your interest in HolstonTV. The video service is incomplete at this time. Contracts are still being negotiated with all channel providers. The pricing will be added to this site, as well as www.holstonconnect.com once the video packages are final.

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8:26AM November 17, 2018

Roger Wilson
I live on Strahl Dr near Rogersville, TN. I now have Spectrum, but very interested in Holston Connect when it becomes available in this area. Do you have any idea when it may be available in this area. And, do you have pricing yet for the TV, Internet, and phone


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12:51AM November 17, 2018

Danielle Hensley
I haven't received anything until today when I got an email from Holston Connect. Does this mean that they will soon be working in my area?


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7:57PM November 17, 2018

HolstonConnect Admin
Danielle, at this time, engineering and design has only been fully completed on Phase 1. Most of the areas within Phase 1 have be loaded to the zones tab on our website. These locations will be provided service availability in the coming weeks and months. Additionally, a few more zones will be added to Phase 1 soon. Based upon prior experience by other providers who have built fiber-to-the-home and our design and engineering firms, a service territory the size of Holston Electric Cooperative has required three to five years to complete in entirety. Unfortunately, with more than 30,000 homes and businesses and over 525 square miles of area to build, it is impossible to give estimations to individuals as to when distinct locations outside of Phase 1 will receive service. In fact, there are still multiple factors which will determine the regions to be included in Phase 2. Moreover, many facets of the construction are beyond our control, including availability of high-demand construction materials, weather, and physical terrain. These elements will dictate changes in timing, location, and other components of the process. Thus, HolstonConnect is unable to give any approximate availability dates for those outside of Phase 1, but our goal is to complete construction in 4 years. We do look forward to serving you as soon as possible.

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11:44PM November 16, 2018

James Manis
We reside off Highway 70 on Sulphur Springs Rd. I am hoping eventually Holston Connect will serve our area. Any way of knowing if you all plan to expand our way? This technological advancement in a deep rural area like many parts of Rogersville is life changing in some ways. Great work so far y’all.


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7:59PM November 17, 2018

HolstonConnect Admin
Yes, ALL of the Holston Electric Cooperative service territory will be constructed and provided service by HolstonConnect. If you are provided electricity by Holston Electric Cooperative, you will have HolstonConnect advanced fiber services built to your site. Unlike the big box providers, HolstonConnect will not cherry pick customers. THERE WILL NOT BE a required number of subscribers per area before we build it either. We do, however, ask for your patience as we know so many are in need of service, but it will take time to build to everyone. We heard your cries during our district member meetings. We collected your surveys and know that nearly 40% are without access at all, and as one of the seven cooperative principles, we focus our concern on the community. Thus, our board of directors formed HolstonConnect to provide fiber-based solutions to all members and to bridge the digital divide. HolstonConnect will continue to work diligently with contractors, engineers, and employees to build service as quickly and safely as possible to all members in our service territory.

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10:22PM November 16, 2018

Darlynne Downey
I see that Goshen Valley is outside the phase 1 zones, yet we were one of the first areas getting the new cable strung when construction started this past summer. Any estimate of when we can get service out here? I understand that it starts from the middle of the service area, but I have been watching the trucks at work all along Goshen Valley, to Burem Road, all the way into Rogersville... Please don't hook up Church Hill, which already has service, before Goshen Valley, which has zero cable, zero cell phone, and not even reliable land line service...


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9:29PM November 16, 2018

Deborah Minor
Is there a data cap or will it be unlimited on the plans you have listed?


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8:01PM November 17, 2018

HolstonConnect Admin
Deborah, Data provided by HolstonConnect's high-speed fiber-to-the-home is not throttled or capped.

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9:49PM November 13, 2018

Tyler Davidson
Will Holston Connect be going down Watterson Gap in Surgoinsville?


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10:44AM November 14, 2018

HolstonConnect Admin
HolstonConnect looks forward to providing service to Watterson Gap in Surgoinsville. If you already receive your electricity from Holston Electric Cooperative, you will soon be able to subscribe to fiber services offered by HolstonConnect. We ask for your patience as we have contractors working diligently to build a system, which typically takes three years to construct in entirety.

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2:11PM November 13, 2018

Anand Saxena
Looking at your product offering the pricing is confusing. Why does it say "Starts at?" This sounds like the price only applies to a package deal with phone or cable service, but by itself it would be more expensive. If I wanted 300 Mbps internet only what would be my regular monthly bill? What are the install costs for running the wiring from the street to the house? I have Spectrum coming into the house right now, and I am sure looking forward to trading up.


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11:43AM November 14, 2018

HolstonConnect Admin
That is an excellent question! HolstonConnect pricing includes the internet service listed at the speed advertised. We DO NOT bundle or discount based upon the number of services a customer selects. New and existing customers will all be charged the same costs for the same services, unlike many big-box providers. However, we do have other services available to compliment our basic options, such as Whole Home Wi-Fi, where we provide the wireless router, guaranteed customer service for device connections, and assurance of wireless connection no matter where you are located within your home. For 300 mbps, your cost would be $49.95 + tax. For 300 mbps and Whole Home Wi-Fi for $10.95 per month, the monthly cost would be $60.90 + tax. The complimentary services, like Whole Home Wi-Fi, have an additional cost. The great news is that all installation fees are waived for customers who maintain service for 12 consecutive months after subscribing!

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3:52PM November 11, 2018

Gabriel Rios
Will Holston Connect be available down in Mooresburg?


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7:34AM November 13, 2018

HolstonConnect Admin
Thank you for your interest in our services. HolstonConnect will build Fiber to ALL of the Holston Electric Cooperative service territory, including Mooresburg, within the next three years. We have contractors working nonstop to build the infrastructure to our members as quickly and safely as possible.

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2:34PM November 06, 2018

Roy & Susan Bradley
I went ahead and signed up, even though no idea of when it would happen. When I looked at the products you offer there was internet and phone. Is TV not included? My husband is very old school and don't know about "streaming" and all that and my knowledge is very limited. We have a very high bill each month to be able to get TV so I was wondering.


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7:10AM November 08, 2018

HolstonConnect Admin
Thanks for checking in with us at HolstonConnect. Our television packages are still being negotiated with channel providers, but HolstonConnect hopes to have those available to members very soon as well.

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10:13PM November 02, 2018

Lora Sandidge
Is this going to be available in the Beech Creek area in the near future? Currently, it is not in the green or tan areas.


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7:18AM November 08, 2018

HolstonConnect Admin
The intention is to build Fiber to ALL of the Holston Electric Cooperative service territory within the next three years. Specific sections and roads outside Phase 1 have been grouped into 3 additional phases. At this time, there is not a definitive order determined for construction progress for those 3 additional phases. The order will likely be based upon the suggestion of outside Engineers who provide guidance during projects of this magnitude. However, we have contractors working nonstop to build the infrastructure to our members as quickly and safely as possible.

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3:28PM October 31, 2018

PETER TOROK
The zones map shows a central green area and then tan colored areas. Are these zones 1a and 1b, respectively? They are running cable along our road right now. Can you give an estimate of how soon we can expect to get connected? Besides the monthly service fee, is there a separate charge for installation? We have a long gravel driveway - about 1000 feet from the road. Thanks for making fiberoptic rural broadband internet a reality!


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10:29AM November 02, 2018

HolstonConnect Admin
You are correct! The Green Areas are included in Zone 1a, where construction is primarily complete, and the Orange (aka Tan) areas are Zones 1b and 1c, where construction is actively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes. Based upon your electric account location, it appears you reside in a Zone that is presently under construction and should have service availability in just a few short months! The installation charge is waived for those who maintain 12 consecutive months of service with HolstonConnect. Presently, we do not charge "Aid to Construction" for additional footage to run fiber-to-the-home for new customers either.

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12:02PM October 31, 2018

JOHNNY SAMSEL
What do the different zone colors represent?


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10:31AM November 02, 2018

HolstonConnect Admin
The Green Areas are included in Zone 1a, where construction is primarily complete and service should be available within a few weeks. Orange areas (may appear tan on some monitors) are Zones 1b and 1c, where construction is actively and aggressively underway. The Blue areas are In-Service areas, where HolstonConnect service is now available to Individual Businesses and Residential Homes. Be sure to check back often, as we will continue to add additional construction areas frequently.

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12:09PM October 30, 2018

Raymond Hice
How do we find out what zone we are in?


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4:16PM October 30, 2018

HolstonConnect Admin
Mr. Hice, Thank you for contacting HolstonConnect. Only Zones 1a, 1b, and 1c of Phase 1 have been loaded into the mapping system as they are presently under construction. By selecting the "Zones" tab at the top of the page, you can view the areas presently in Phase 1

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7:04PM October 18, 2018

Mark Fitchett
Any idea yet of end user equipment (modem/router) cost? Does Holston have a preferred unit?


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4:07PM October 30, 2018

HolstonConnect Admin
HolstonConnect offers Whole-Home Managed Wi-Fi for $10.95 per month with Comtrend Ethernet 400mW Routers. These wireless routers avoid long buffer times and take advantage of the latest high-bandwith applications and services such as streaming of HD and UHD IPTV, home-automation, and online gaming. Our Whole-Home Wi-Fi solution allows for remote management to easily fix wireless issues, resulting in fewer Service Call Fees to our customers.

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10:39PM October 01, 2018

Tammy Thompson
I have lived here 19 years and can't get DSL or Comcast, only internet/cable service available is Dish or DirectTv. My daughter starts high school next year (lap tops assigned to each student) I sure hope internet is available by then. Now it's a drive into town to find WI FI to complete school projects.


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1:59PM September 14, 2018

Michael Mcpeek
I'm on choptack Rd in rogersville tn on the hwy 66 side and only can get satellite WiFi which won't let my great nephew play his game online with our tremendous lag, no cable service or broadband service is available out here on my end of choptack Rd. Is there anyway possible to know when Holston Connect will be available in this area? Thank you for your time and consideration in this matter! Sincerely, Michael Mcpeek


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8:30PM September 11, 2018

Tim Lipe
I have lived in Whispering Oaks subdivision in Surgoinsville for the past 15 years. It is a subdivision of at least 40 houses and the only internet available is at a speed of 1.5 mbps. I'm very glad that you all are going to start offering these services but as most other commenters are saying it would have been nice to start in the areas of need first. As an employee of TVA, I certainly understand how grids work and know that you have to start in the middle and work out from there. These days the internet is not just a luxury, it is a necessity. My wife has to do so many continuing education hours as part of her job and it is a struggle to get these done with internet that is basically dial up. Again, thanks for the service and hopefully some of this can get expedited to get these services out to those who are in need the most.


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11:31AM September 02, 2018

Christina Mikesell
I live in Christian Bend area and use ATT for phone service and ATT mobile hotspot for internet and Dish Network for TV. These are very expensive and have limited affordable access. I am eagerly and somewhat patiently awaiting this service. In the next 3 yrs I will have paid close (or perhaps more if they keep increasing their rates) to $10,000 for these services. I am happy that you saw the and are working for us on this. THANKS!!!!!!


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12:13PM August 31, 2018

Trey Murrell
When will construction begin on the western end of Hawkins County? Lakeview/Alumwell/Mooresburg area?


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1:52PM September 04, 2018

HolstonConnect Admin
As construction continues, additional zones will be announced on this site as soon as the information becomes available. With HolstonConnect contractors working diligently on construction, we hope to provide services as soon as possible to all of our members. Please check back often for updates.

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7:16PM August 28, 2018

carlos de souza
Interested when service will be provided off 70 and Hickory Cove north of 11. Currently no service provided by any company.


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3:59PM August 29, 2018

HolstonConnect Admin
There is a lot of energy and excitement at our offices. Every day contractor trucks roll into our facilities to load materials and head out for a long and hard day of construction, and our contractors have already accomplished an amazing amount of work. Just like yourself, members throughout our service area are anxiously awaiting availability where there is limited or no service available. HolstonConnect is attentively aware of our members' needs. That is why we have every crew working to construct our fiber-based advanced communication lines as quickly and efficiently as possible. Unfortunately, we do not know exactly how long it will take to build the entire project. However, the good news is that our construction is advancing rather quickly. We encourage you to check the site often to see our updates.

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7:33PM August 27, 2018

John Parsons
I have read that you are starting South of Rogersville and South of Surgoinsville. However, when checking status of my address, which is south of both. On Butcher's Valley we have ZERO internet available, I would gladly pay for the "crappy" dsl someone said they have. Like another cooperative member wrote, we rural people are in need of any internet.


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3:49PM August 29, 2018

HolstonConnect Admin
Mr. Parsons, HolstonConnect certainly understands your need for services in rural areas. When building a fiber infrastructure, a Network Operations Center (the brain) is housed at the main facility. In this case, the Network Operations Center is located in Rogersville at our main office, and the system has to be built outward like the nerves from the brain to the fingers and toes in a person. Unfortunately, it takes the longer for a sensation to reach a person's toes than it does their neck traveling along the nerves. Our rural residents are the most in need of these services, and we ask for your patience as we continue with construction. HolstonConnect is hard at work and has many contractors on site assisting. Our entire service territory, even our toes, will have services made available as we progress. When electricity was being installed in the 1940's, homes anxiously awaited line construction by Holston Electric Cooperative, but fortunately, our members won't have to wait nearly as long for these services. We encourage you to check back routinely for update. By clicking the Zones tab at the top of the page, the areas in green indicate the first zones in phase 1 already under construction. Additional zones will be added shortly, and thank you for your interest in our new services.

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5:47PM August 27, 2018

Robert Brasington
In a comment you mentioned that are area our size usually takes about three years. Are you saying that we will have the HolstonConnect service by 2021?


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2:30PM August 29, 2018

HolstonConnect Admin
Mr. Brasington, HolstonConnect has contractors constructing services diligently throughout the region under the watchful eye of our broadband plant manager. You will continue to see these contractors, and others as they become available from other job locations, while we expand our zones of construction. Our intent is to build the infrastructure as quickly, safely and efficiently as possible to our entire service territory. HolstonConnect is running as hard as we can at full-speed-ahead to get you the services you need and deserve.

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7:59PM July 26, 2018

Melissa Thompson
Is there anything Holston members can do to help with the construction timeline? Is there a way to have local businesses or tradesmen assist? Are there any specific politicians we may contact to request more financial assistance with the project?


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2:23PM August 29, 2018

HolstonConnect Admin
Thank you for supporting HolstonConnect, and there is actually a way members, businesses and those within our community can assist. Many grant opportunities are weighted, and one portion of the score is based upon community support and need. Members can submit letters to HolstonConnect at PO Box 190, Rogersville, TN 37857 explaining how advanced communication services such as high-speed internet would improve quality of life, education, access to medicine, economics of the region, job training, etc. These letters can then be used as evidence when we submit grant applications explaining the need for the services in our rural area. Thank you again for your support.

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8:06PM July 09, 2018

Bill Dietz
Is there a timeline for Hwy 70 South, Charter wont even come look at my property even though they serve my neighbor directly behind me, with a clear path to run a cable. Very poor customer service on there part


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10:40AM July 16, 2018

HolstonConnect Admin
As construction continues, additional zones will be announced on this site in Phase 1, then Phase 2. An entire service territory the size of Holston Electric Cooperative's typically takes around 3 years to complete. However, HolstonConnect has contractors working diligently on construction. We hope to provide ALL our members with our advanced services as soon as possible.

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4:32PM July 09, 2018

Anthony Bormes
It's really disappointing to see that the initial phase of implementing the new infrastructure is inside the city limits of Rogersville. The city limits already has high speed internet options available . The rural areas do not have any high speed internet options. Our families and school children have been put at a educational disadvantage due to lack of internet access. You people really need to look at the list of supporters already signed up. You will be able to see the common theme real quick ... Remote, Remote, Remote! It would seem to me, you would be working towards servicing the people that actually want your service and are ready to sign up. All the media I have read about Holston Connect mentioned how they were going to bring internet to the rural areas. The areas with limited or no high speed internet available. To see you map of the initial stages of implementing service without rural areas being considered at this time is a huge disappointment. I hope other remote members in these areas join me to express their dissatisfaction for the implementation of Holston Connect.


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10:36AM July 16, 2018

HolstonConnect Admin
HolstonConnect understands your concerns. However, construction must begin adjacent to our Network Operations Center located in our Rogersville branch of Holston Electric Cooperative. Think of it as throwing a stone into the middle of the pond. The ripples will continue outward until they reach the final shore, or the last mile of our service territory. Just as other utilities, including electricity, water and natural gas lines, begin in a single location and branch out to contiguous areas, HolstonConnect will be announcing additional zones in Phase 1 as construction continues to build outward to our rural and remote members.

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8:36AM July 02, 2018

Lee Umberger
What is the plan for Cloud Creek Road area??? We can only get AT&T DSL which is poor at best. Seeing that you are in more populated areas. Are more rural areas going to get this?


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12:48PM November 05, 2018

Lee Umberger
Do we have an ETA on when this will be available in our area. AT&T has become so unreliable we are ready to drop now. We are looking toward Satellite internet for service and is a 2 year commitment. Is it safe to say you wont be in the area in that time frame?

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10:29AM July 16, 2018

HolstonConnect Admin
HolstonConnect will provide advanced communication services, including Television, Internet, and Telphone, to ALL of the Holston Electric Cooperative service territory. We ask for your patience as fiber construction continues to progress to neighboring zones.